Requirements:
3 weeks ago
**Sales Support (HQ, Puchong)**:
We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.
**Responsibilities**
- To provide assistance to the sales team in terms of clerical and administrative duties (i.e. preparing quotations, answering customer’s enquiries and etc.).
- To perform ad hoc tasks as and when assigned and requested by the Management.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
**Requirements**:
- Proficiency with MS Office Suite, particularly MS Excel
- Excellent communication skills
- Good command in both English and Bahasa Malaysia.
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