Telesales Executive
5 months ago
**Telesales Executive**
**Pharmaceutical Industry**
**1 Year Contract (renewable)**
**Bangsar South, Kuala Lumpur**
**Mon - Fri (9am - 6pm)**
**Salary : RM3500 - RM4500 + benefit + 1 month bonus**
- **Background**:_
We are looking for an enthusiastic Telesales Executive to join us. This personnel will be responsible for generating outbound sales calls to hospital/ institution purchaser/pharmacist as well as tendering agent in addition to following up on quotation, Lampiran Q as well as tender. This position needs to maintain good customer relationship internally as well as externally. The reporting line is to the Tender Lead.
- **Key Areas of Responsibility**:_
- Generates outbound sales calls to external customers.
- External customers are Ministry of Health (MOH). Ministry of Education (MOE), Ministry of Defense (Mindef), Institute Jantung Negara and other statutory bodies like TNB, Tabung Haji and so forth.
- Other external customers are tendering agent, distributor and contract sales and marketing service provider.
- Internal customer will be mainly Quotation and Tender Team, Sales and Marketing Team as well as Business Operation not excluding other functioning supporting team.
- The area of coverage is Malaysia and Brunei.
- Prior to making calls, to analyze data generated by the quotation and tender team and prioritize the calls accordingly.
- Understand customer requirements and follow up closely from quotation, Lampiran Q and tender bid to closing sales via tendering agent if appropriate.
- Accurately records appropriate data.
- Present product information if required over the phone as well as dealing with complaints and doubts.
- **Key Competencies and Qualifications**_
- Good communication skills, fluent in English, Bahasa Malaysia Other languages or dialect are an advantage.
- Has a clear, confident and friendly speaking voice.
- Proven proficiency with computers and MS Office products.
- Demonstrated abilities in learning and retaining product knowledge.
- Excellent follow-up skills; demonstrated ownership to provide practical solutions.
- Strong rapport-building skills, and have excellent active listening skills;
- Ability to multitask, detail oriented and accurate in recording/handling project information;
- Able to perform under pressure and manage crisis effectively and efficiently.
- University Degree in Mass Communication / Mathematics or a related field is preferred.
- A diploma in Mass Communication with years of similar experience or sales experience is acceptable.
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Telesales: 1 year (preferred)
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