Executive - Outlet Support Excellence
6 months ago
**About Jaya Grocer**:
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.
**Our Vision**:
Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “_**I can get what I want whenever I need it”. **_We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."
**Our Mission**:
- Provide a diverse variety of **High Quality** and **Fresh Produce**:
- Offer attractive **Best Value Pricing**:
- Ensure customers have the **Best Shopping Experience**:
- To grow the business through successful **Collaboration **and **Partnerships**:
- Practice the **Values** of Jaya Grocer every single day
**Our Values**:
- Teamwork
- Trust
- Integrity
- Customer Satisfaction
- Growth
**Get to know the role**:
Responsible for ensuring that assigned department achieve the performance goals set by the company for the new opening branch / branch performance improvements.
**Key Responsibilities -**
**For New Opening Branch**:
- Be the head of the assigned department and assist the Manager - Operations Support as well as the Store Manager in all matters pertaining to the department until the opening of the new branch.
- Responsible for providing training and coaching for each employee in the assigned department following the company SOP so that they can carry out their duties and tasks.
- Recommend / implement operational improvement plans to improve employee performance.
- Compile and record keeping all Operations rules & regulations and SOP practise accordingly.
- Coordinate and arrange the team for new outlet set up and existing outlet support.
- Conducts team meetings to update members on best practices and continuing expectations.
**For Existing Branches (Performance Improvements)**
- To conduct an audit / visit of the branch in the assigned section as directed by the Manager - Operations Support.
- Ensures that each employee is efficient in carrying out their duties following the company's SOP.
- Retrain staff as needed and recommend other training required by the staff (working with the training division).
- Recommend / implement operational improvement plans to improve employee performance.
- Make a full report on the performance of the assigned department at the branch and notify the Manager - Operations Support / Management.
- Responsible for updating the Operation's SOP for the assigned department.
- Any other assignment that may be assigned from time to time.
**You should have**:
- Diploma or Degree in Business Administration or related field.
- Minimum 1-2 years’ experience in an administration / secretarial role
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Good computer literacy (MS Office, Excel, PowerPoint)
- Willing to travel outside of KL & Selangor for new outlet projects.
- Proficient in written and spoken Mandarin, English and Bahasa Melayu.
**Salary**: From RM3,500.00 per month
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