Sales Supervisor

2 weeks ago

Kuala Lumpur, Malaysia HERMES RETAIL (MALAYSIA) SDN BHD Full time

**22.02.2024**

Sales Supervisor

Contract type: Regular position

Country/Region: Malaysia

City: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job: Retail

Experience: Minimum 6 years

Company: HERMES RETAIL (MALAYSIA) SDN BHD

***

Job description

**Major Responsibilities**:

- Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
- Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
- Identifies and handle client enquiries, concerns, and complaints
- Ensures store presentation is consistent with our brand image
- Supervise general housekeeping and cleaning duties including performing such duties, if necessary
- Coordinates with the team on the execution of sales plans and store events
- Manage and motivate staff to achieve sales targets established
- Ensures proper security measures are enforced
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Be a mentor to assistant sales supervisors and guide them where required
- Always maintain a high standard of personal grooming and professional conduct
- Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

**Requirements & Capabilities**:

- Passion in retail industry
- Tech savvy and good with IT/digital technology
- Fluent in English and other spoken, written languages a plus
- Must be a good team player, pleasant, service oriented and self-motivated
- Strong team building, interpersonal and communication skills
- Hands on computer knowledge of MS Office

About the Hermès Group
- A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

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