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Digital Sales Manager

7 months ago

Kuala Lumpur, Malaysia TDCX Sdn Bhd Full time

Create product plans and roadmaps with the Regional Digital Innovation Director. -Manage the product roadmap for new features implementation to achieve company goals. -Manage daily workflow with a team of front-end developers, programmers, designers, and copywriters. -Define features, write specs, user journeys, create wireframes, prototypes, test plans, and release checklists. -Collaborate with the technical teams to continuously improve product performance. Conduct data analysis and research to help define and improve product experience, while ensuring to communicate effective outcomes. -Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Bachelor's or Equivalent