Store Manager

7 months ago

Brickfields, Malaysia Valiram Full time

**Job Summary**

To provide responsible and highly skilled management in directing all facets of the retail store operation. The Manager manages the retail store consistent with the short and long term interests of the company and its employees. He/she will consistently provide our customers with the highest level of service possible and assist the Brand/ Retail Manager in achieving budgeted revenue goals and monitoring expenses.

**Responsibilities**
- Recruit, Train, Develop store teams.
- Function as a resource and leader providing the product, sales & customer service expertise.
- Conducts on-the-job training & role modeling and delivers the ultimate customer experience.
- Strategize with leadership to develop & execute store action plans to drive store productivity.
- Develop sales, KPI, and labor plans by store by day.
- Partner with Head of Operations to develop & implement a Standard Operating Procedures manual.
- Develops Merchandising Flow processes and procedures.
- Writes & owns store communications.
- Manage Store maintenance issues.
- Order and manage inventory of store supplies.
- Continuously improves operational performance in stores while considering the consistency and the needs of the total store. Actively seeks, identifies, and implements internal and external operational best practices.
- Identifies visual operational opportunities that simplify in-store execution.

**Working Conditions**
- Work is normally performed in a typical retail outlet work environment.
- Required to work retail operation hours according to scheduled shift.

**Requirements**:

- 5-7 years of retail experience with a minimum of 3 years in a management role for Store Managers; store management experience preferred.
- 3-5 years of retail experience for Assistant Store Managers; store management experience preferred.
- Bachelor’s degree in related field or equivalent experience.
- Strong interpersonal skills and ability to build effective business partnerships.
- Ability to communicate, influence, and negotiate effectively with all levels of leadership.
- Proven organizational skills - able to manage multiple demands with competing priorities and allocate time effectively.
- Ability to analyze situations and resolve issues with innovation and creativity.
- Ability to challenge and influence operational processes.
- Tries new ideas, takes calculated risks and encourages others to do the same, as appropriate
- Excellent written and verbal communication skills in English and Bahasa Malaysia.

**Job Types**: Full-time, Permanent

**Salary**: RM3,800.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 5 years (preferred)

**Language**:

- English (preferred)

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