Customer Service Planner

1 month ago


Kuantan, Malaysia Rentokil Initial Full time

We are looking for a motivated, dynamic Service Planner, also known as **Customer Service cum Planner **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

**_
In this role you will be responsible for:_**
- Plan customers’ service appointment and coordinate with service team to create optimal schedule
- Ensure all data is input onto the in-house system accurately and efficiently
- Follow up with service team to ensure no service backlogs
- Analyse service team capacity data for service schedule improvement
- Compile service reports and invoice to customer upon request

**Requirements**:

- Minimum STPM/Diploma/Degree holder in any field
- Experience in Customer Service is an added advantage
- Has a valid driving licence & own transport for daily commute to workplace
- Good communication skills and has the ability to communicate fluently on the phone
- Good planning and organisational skills with attention to details
- Ability to priorities tasks with effective time management
- Able to handle timelines without affecting quality of work
- Customer-oriented & result-driven

**_Highly Desirable:_**
- Excellent attention to detail and negotiation skills
- Ability to do multitasking job
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**

**_ Rewards and Benefits_**
- Attractive base salary
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

**Equal Opportunities**

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**Location of this branch**:
50 & 52, IM 3/2, Mahkota Industrial Park, Bandar Baru Indera Mahkota, 25200 Kuantan, Pahang


  • Customer Service

    4 days ago


    Kuantan, Malaysia Rentokil Initial Full time

    **Rentokil Initial**: We are looking for a motivated, dynamic Service Planner, also known as Customer Service & Planner to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base...


  • Kuantan, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Service Planner, also known as Customer Service cum Planner to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base salary, contractual...

  • Social Media Planner

    2 months ago


    Kuantan, Malaysia AZIATEX GLOBAL SDN BHD Full time

    Social Media Planner assigned to mange the company's social media such as Facebook, Instagram & Tiktok and have basic copywriting, to manage social media content, basic editing, have knowledge of the latest trends in social media and able to work in a group Aziatex Global Sdn. Bhd is a business service provider which is the services provided by a company are...

  • Admin Assistant

    4 days ago


    Kuantan, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base salary,...

  • Customer Service

    6 days ago


    Kuantan, Malaysia Semuamas Resources Sdn Bhd Full time

    Duties and Responsibilities including following: 1. Managing a team of customer relationship management staff. 2. Supervise day-to-day operations in the customer relationship management department. 3. Respond to customer service issues in a timely manner. 4. Create effective customer relationship management procedures, policies, and standards. 5. Develop...


  • Kuantan, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

  • Customer Service

    6 days ago


    Kuantan, Malaysia Happy Days Agency Sdn Bhd Full time

    Duties and Responsibilities including following: 1. Managing a team of customer relationship management staff. 2. Supervise day-to-day operations in the customer relationship management department. 3. Respond to customer service issues in a timely manner. 4. Create effective customer relationship management procedures, policies, and standards. 5. Develop...

  • Customer Service

    2 months ago


    Kuantan, Malaysia Happy Days Agency Sdn Bhd Full time

    Duties and Responsibilities including following: 1. Managing a team of customer relationship management staff. 2. Supervise day-to-day operations in the customer relationship management department. 3. Respond to customer service issues in a timely manner. 4. Create effective customer relationship management procedures, policies, and standards. 5. Develop...


  • Kuantan, Malaysia PCHEM SUPPLY & SERVICES SDN. BHD. Full time

    1. Menguruskan pelanggan dan pembekal 2. Membuat quotation/sebutharga secara manual/online (E-perolehan) 3. Membuat enquiry kepada supplier PChem Supply & Services Sdn Bhd formally known as Permula Chemicals Sdn Bhd. It was set-up in Pahang in September 1997. It is 100% Bumiputera owned company. In order to provide the best service to our customer and for...


  • Kuantan, Malaysia Rockwills Corporation Full time

    Kuantan Full-time Position Job Description: - Build, expand recruitment for franchisee, support and built sales in Kuantan according to company's expansion plan. - Setting goals and developing plans for business and revenue growth. - Propose, organize and conduct training, customer talks, roadshows, workshops and other marketing activities to increase...


  • Kuantan, Malaysia PT. Teknologi Perdana Indonesia Full time

    We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia. This job is definitely for you if you are an active...

  • Customer Service

    2 months ago


    Kuantan, Malaysia Semuamas Resources Sdn Bhd Full time

    Duties and Responsibilities including following: 1. Managing a team of customer relationship management staff. 2. Supervise day-to-day operations in the customer relationship management department. 3. Respond to customer service issues in a timely manner. 4. Create effective customer relationship management procedures, policies, and standards. 5. Develop...


  • Kuantan, Malaysia EVERGREEN MARINE CORP (MALAYSIA) SDN BHD Full time

    **Responsibilities**: - Attend to customers’ call in a timely manner and ensure good customer service is rendered. - Performing telemarketing weekly to solicit Shipper/consignee support. - Preparing quotation of ocean freight to shippers/consignee. - Managing booking, B/L, transport document and manifest. - Proactively manage issues related to shipment...

  • Customer Service

    5 days ago


    Kuantan, Malaysia City Link Express Sdn. Bhd Full time

    Responsibilities: - Issuance of consignment and make sure proper checking/ marking. - Acceptance of incoming shipment. - Attending to customer request and questionnaires. - Recorded and attend all walk in customer (cash and account customer). - Record down all incoming parcel/ prepaid shipment/ cash consignment/ acct. customer. - Monitor all cash prepaid/...


  • Kuantan, Malaysia Gogobuddy Recruitment Full time

    **A Leading Chemicals MNC (Kuantan, Pahang)** This role is on a 6-month Contract to stand it for an employee that has been posted overseas for a short-term assignment and can be home-based anywhere in Malaysia. **Job Type**: Contract **Salary**: From RM6,500.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: -...


  • Kuantan, Malaysia RED ONE NETWORK SDN. BHD. Full time

    Corporate Overview redONE Network Sdn Bhd was established in 2012. We are proudly known for being the first Mobile Virtual Network Operator (MVNO) to provide mobile Postpaid services by using Celcom Axiata’s fast and reliable 5-star network infrastructure. Today, we do not only focus on Postpaid Plans but also Prepaid plans as we wish to cater to everyone...


  • Kuantan, Malaysia Lees Frozen Food Sdn Bhd Full time

    **Responsibilities**: - Complete daily sales order before stipulated cut-off time - Generate and submit reports by end-of-day to the relevant recipients - Work closely with sales and support team to provide excellent pre - and post - sales - Provide leads and referrals to the sales team. - Serves customers through various channels and platforms by providing...


  • Kuantan, Malaysia INFUSEmedia Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Kuantan, Malaysia INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Kuantan, Malaysia INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....