Assistant Branch In-charge

7 months ago

Malaysia Ria Full time

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, Ria delivers highly reliable payment services to our customers. With over 400k locations in 165 countries, we have adopted the true identity of what it means to be multicultural and embody the idea of being family, no matter where we are.

**Our Mission**

We open ways for a better everyday life for our customers, our clients, and our employees.

Our friendly retail teams are committed to providing the most trustworthy, easy and pleasant experiences for our customers. Always facing our customers directly, they are the face of our company and one of our most vibrant teams.

At ria we provide our employees with an exciting and challenging opportunity to help us create a world where people are empowered to build the life they dream of, no matter where they are or where they come from. One client, one family, one community at a time.

**Being part of our retail team means that**:

- You enjoy working in a customer facing role,
- You are driven by providing excellent customer services,
- You are confident in handling our customer's money in a fast-paced environment,
- You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
- You are friendly, collaborative and have a positive attitude.

**Responsibilities**
- Interact with customers face to face to receive and process all of Ria's products such as money transfers, money orders, selling and buying foreign currency;
- Accurately verify or enter the customer's information on our systems;
- Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations;
- Recognise problems, issues or complaints during queries and propose solutions or escalate to the management team;
- Keep up to date with Ria's products, services and policies;
- Balance your cash register and prepare cash for bank deposit;
- Prepare your daily transactions record; Perform other duties as assigned or requested by your colleagues and superiors.

**Qualifications**
**What we will look for you to have**:

- Diploma and above in any field preferable 3 years of working experience in related field.
- Good speaking in English and Malay
- Ability to work flexible schedules, including weekends;
- Some computer knowledge with ability to use MS Word and Excel;
- Cash handling experience is highly preferred;
- Strong customer service skills;
- A valid work permit is a must.
- Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.

Job ID 300000161029188

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