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Inbound Customer Service
2 weeks ago
**Position**: Inbound Customer Service - Immediate Hiring/Rotational Shift
**Intake Date : 29** **March 2024**
**Working Location**: Bangsar, Kuala Lumpur
**Working Days **:Monday - Sunday (2days off - rotate)
**Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm
**Basic Salary : RM2,500 (fixed and no other allowances provided)**
**JOB DESCRIPTIONS**:
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.
**REQUIREMENTS**:
- Required language(s): Bahasa Malaysia, English
- Applicants must be willing to work in Bangsar
- Possible to have own transportation
- No work experience required. (Fresh graduate are welcome to apply)
- Applicant with good communication skills is encouraged to apply
- Must be able to work on Rotating Shift : Monday-Sunday, 5 days a week, rotational off days (2 off days)
- 'Smile Voice' is an added advantage
**Salary**: RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Have own transportation.
- Able to work in a rotational shift
- How long is your notice resignation?
**Education**:
- STM/STPM (preferred)
**Experience**:
- customer service: 1 year (preferred)
Expected Start Date: 03/29/2024
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