Hiring Customer Service Executive-english
2 days ago
**Role**:Customer Service Exec -(Chat)
**Timings**:Shifting Schedule (Contract To Hire)
**Industry**:BPO / ITES
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling
**Process**:Chat
Key Skills: Access Platform
- Handle all social media interactions including:
- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment
Requirement:
Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
2. Capable of handling 2 to 3 concurrent chat when doing support.
3. Understanding of Social Media Marketing is a plus point.
4. Ability to work independently and with initiative.
5. Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
6. Ability to work rotating shifts (including weekends and public holidays)
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