Customer Service Executive

6 months ago


Ara Damansara, Malaysia Startek Full time

**Summary of Responsibilities**:

- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.

**Requirements**:

- Good in both time management & people development skills
- MS Office operating and typing skills
- Interpersonal skills
- Problem Solving skills
- Telephone etiquettes
- Able to work on weekends and rotational shift
- Willing to work in Shift rotates (24 hours)
- Able to work on weekends and public holidays
- Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

**Working Hours**:

- Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break)

**담당업무**
- 고객의 일반적인 문의, 불만, 의견, 피드백 및 회사 제품과 관련된 모든 문의사항을 전화, 이메일, 채팅을 통해 처리
- 모든 고객과 원활한 상호 작용을 통해 문의사항 최초 접수 시 성공적으로 해결
- 원활한 기술 응용 프로그램 기능을 활용한 고객 문의사항 처리
- Mobility 관련 문의 사항 처리(환불, 변경, 교환, 사용자 ID, 시스템 문제 등) - 고객 기대에 상응하는 최상의 고객서비스 제공
- 팀내에서 필요한 KPI 요소 및 SLA 달성

**근무시간 (시프트 근무)**:

- 월~일요일 중 주 5일 (스케쥴에 따른 주말 근무 있음)
- 9.5시간 업무 (1시간 점심시간 + 30분 휴식시간 포함)

**급여안내**:

- 말레이시아 화폐(MYR)로 제공 (*1MYR= 약 한화 280원)
- 기본급 MYR 7800 ~ MYR 8500 (한화 약 220~240만원)
- 기본급여 외 수당 및 성과급 있음(성과에 따라 달라짐)

**자격요건**:

- 철저한 시간 관리 및 자기 개발 우수자
- 컴퓨터 활용 및 문서 작성 능력 우수자
- 대인관계 기술 우수자
- 문제 해결 기술 우수자
- 우수한 커뮤니케이션 능력 보유자
- 공휴일, 주말 근무 및 Shift 근무 가능자(24시간)
- 책임감이 뛰어나고 매사에 긍정적이며 진취적이고 열정을 소지한 자

**언어자격 (희망하는 포지션으로 지원가능)**:

- 한국어
- 한국어 + 영어

**Job Types**: Full-time, Fresh graduate

**Salary**: RM7,800.00 - RM8,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Will you able to work in Shift rotates (24 hours) ?
- Will you able to work on Weekends & Public Holidays?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Korean (required)

Ability to Commute:

- Ara Damansara (required)

Ability to Relocate:

- Ara Damansara: Relocate with an employer provided relocation package (required)



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