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Product & Community Executive

2 months ago

Johor Bahru, Malaysia Hashmeta Sdn Bhd Full time

**What will I do at Hashmeta**:

- This position will be in charge of community management for StarNgage - a global influencer marketplace. The working environment is fast-paced and involves cross-collaboration across teams, which will provide you with lots of learning opportunities.
- We are looking for someone who is able to manage professional relationships with different stakeholders. It’s important that you have deep product knowledge and are familiar with how the platforms work, so as to provide assistance to the end users.
- You will work closely with the Senior Community Manager to assist with daily tasks that include the following:

- To communicate and maintain a positive, empathetic and professional attitude toward clients
- To prepare and maintain influencer lists based on clients’ requirements
- To follow up on influencers enquiries in detail and assist them with their needs
- To communicate and maintain relationships with influencers
- To assist on the creative/content angle for each campaign, working closely within the assigned team
- To follow up on enquiries/complaints of current/prospective clients in a timely manner
- To keep abreast of the current trends within the influencer community
- Understand user needs and convey constructive feedbacks to management
- Continuously seek improvement to enhance team’s performance and work efficiency
- Any other duties as assigned by the Management

**Job Requirements**:

- Able to start immediately
- Diploma and above in any discipline
- Excellent customer service ethics, communication and interpersonal skills
- Good computer proficiency in Microsoft Office
- Able to work independently and also a team player
- Able to work in a fast paced working environment and can handle pressure
- Proficiency in English; Chinese proficiency A plus
- Fresh graduates are welcomed to apply

**Job Skills**:

- **Career Level**: Junior Executive
- **Years of Experience**: 1 Year
- **Qualification**: Diploma and above in any discipline

**Language**:English, Malay & Chinese(advantange)
- **Job Type**: Full Time, 5 Days

**Salary**: RM2,600.00 - RM3,300.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Will be able to work remotely/ work from home?

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