Business & Operation Support, Associate

3 weeks ago

Kuching, Malaysia SOCAR Mobility Malaysia Full time

Are you a talented and driven problem solver who would like to join our team in Kuching? Someone with a startup mentality, who is capable of integrating into a multicultural team?

While you are changing the lives of millions, you will be changing yours too.

Want to be in the driver seat of this wild, yet exciting journey?

**What will you be engaged in?**

The Sales & Incident Resolution Specialist is a dynamic and versatile professional responsible for actively engaging in acquiring new car listings for our platform while efficiently managing and resolving accident-related matters for our hosts. This role requires a blend of excellent sales skills, strong interpersonal communication, exceptional customer service skills, knowledge of automotive processes, and the ability to navigate and resolve challenging situations.
As our new **Business & Operation Support, **Associate**, **you will be in charge of:
1. **Supply Acquisition**:

- Actively prospect and acquire new car listings for the company's platform.
- Establish and maintain relationships with automotive dealerships, private sellers, and other potential clients to expand the range of available listings.
- Conduct market research to identify potential opportunities and stay informed about industry trends.
- Train hosts with the knowledge and skills needed to set up and manage successful listings on our platform
- Assist potential Hosts in understanding the benefits of listing their cars on our platform.
- Address inquiries, concerns, and feedback from Hosts promptly and professionally.
- Support line manager in Supply strategic goals for GMV growth and Supply efficiency multiplier driving, while optimising for Supply's marketplace health and sustainability

2. **Accident Handling**:

- Respond promptly to accident-related and late return inquiries from Hosts and guide them through the process of reporting and resolving the incident.
- Coordinate with insurance providers, repair shops, and other relevant stakeholders to ensure a seamless and efficient resolution of accident claims.
- Document and maintain accurate records of accident reports, communication, and follow-up actions.
- Provide empathetic and professional support to Hosts throughout the accident resolution process.

3.** Reporting and Analysis**:

- Generate regular reports on accident resolution metrics, sales performance, and market trends
- Analyse data to identify areas for improvement and implement strategies to enhance efficiency and effectiveness.

First and foremost, ask yourself: _Are you customer-obsessed?_ This is the key SOCAR's prime value that drives our mission forward. If your heart and mind shout “YES, I am”, you have just identified a fundamental match between you and your future SOCAR team.
- Proven experience in sales, preferably in a customer-facing role.
- Strong negotiation and conflict resolution skills.
- Excellent communication and interpersonal abilities.
- Knowledge of insurance processes related to automotive accidents is a plus.
- Proficient in using relevant software and tools for data analysis and reporting.
- Ability to work independently and collaboratively in a team environment.

**What will we offer you?**
- Be part of the fastest-growing car-sharing company in the world
- Opportunity to drive new ideas and make a measurable impact on company metrics
- Work with incredibly driven people with great executable ideas
- Competitive Salary
- Medical Insurance
- SOCAR travelling credits
- Phone allowance

**What will your roadmap to join TREVO look like?**
- 1 session - Talent Acquisition Team (Virtual or face-to-face)
- 1 session - Hiring Manager (Virtual or face-to-face)
- 1 session - CEO/CFO and/or other HODs (Virtual or face-to-face)

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