Customer Service Associate

9 hours ago


Kuala Lumpur, Malaysia Lees Frozen Food Sdn Bhd Full time

Complete daily sales order before stipulated cut-off time
- Generate and submit reports by end-of-day to the relevant recipients
- Work closely with sales and support team to provide excellent pre
- and post
- sales
- Provide leads and referrals to the sales team.
- Serves customers through various channels and platforms by providing product and service information and resolving product and service problems. Must maintain a positive, empathetic, and professional attitude toward customers at all times.
- Attracts potential customers by responding promptly to customer inquiries on product and/or service questions and suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Providing feedback on the efficiency of the customer service process.
- Contributes to team effort by accomplishing related results as needed.
- Participate in any ad-hoc projects/tasks as assigned by the management.

Contract length: 6 months

**Salary**: RM2,300.00 - RM2,800.00 per month

Schedule:

- Monday to Friday
Application Question(s):

- How much your current salary?
- How much your expected salary?
- How long your resign notice?

**Education**:

- Bachelor's (preferred)
**Experience**:

- Customer Care Specialist: 2 years (preferred)



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