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Infrastructure & Governance Lead (Telco)

4 months ago

Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

[RN] Our client is is one of the the largest mobile network operator in Malaysia.

Infrastructure & Governance Lead

**MUST HAVE: Linux, OpenStack / OpenShift**

**You are**:_(personality / competencies etc)_
- Great leader with strong skillset and mature in managing infrastructure and driving people into achieving big ambitions
- Adhere our core values and live up to the leadership expectations:

- You must be **Passionate about the business** i.e. You have the will to win by having deep insights of our Customers; focusing on what makes us successful; and setting ambitious goals and motivating people to deliver
- You are person who likes to listen and **Explore opportunities for improvement** i.e. You have the courage to challenge & be challenged; create visible change; and nurture creativity and innovation
- You are someone who ensures **Excellent Execution** from your people i.e You are driven by turning decisions into results by raising the bar; simplifying decision making; and delivering on decisions with quality
- You **Empower People** i.e. You believe in the capabilities of our people and set clear expectations; you guide, coach and support them through continuous feedback; and have trust in them and able to give responsibility to them
- You have active **Engagement** with team and internal stakeholder in order to collaborate and build winning spirit in the team.
- You maintain a strong sense of **Integrity & Accountability** always i.e. you take ownership of your results & the Way of conducting business, by making the Code of Conduct a way of life; showing transparency and taking ownership; and maintaining One always.
- Someone who is highly regarded for his/her technical background and a specialist in technical management and delivery under Managed Organization.

**Your responsibilities**: _(What is this role all about? What does the applicant have to do?)_
- Comply and Lead the overall Infrastructure target Blueprint and architecture, maintaining a standardized and cost effective infrastructure environment
- Managing inventory and cost to ensure sufficient capacity is available to deliver cost effective infrastructure services.
- Collect, track and report key metrics
- Drive and lead regular tactical & SME forums with respective key stakeholders to develop business requirement and address day to day challenges.
- Responsible to manage vendors and ensure IS/IT capacity, dimensioning, software & platform upgrade SLAs for the following IT processes are met.
- Incident Management - post implementation
- Change Management - project implementation
- Availability Management - design implementation
- IT Service Continuity Management - bugs management
- Problem Management - repetitive management
- Test Acceptance Management - 100% technical review
- Release Management - 100% technical review
- Demand Management - 100% technical review
- Service Request Management - 100% technical review
- Capacity Management - 100% technical review
- Responsible to review capacity & dimensioning planning data provision for the service and enhance optimization plan where required.
- Responsible in develop and enforce IT security policies and standards (security strategy set by ITA & Security)
- Responsible to validate requests received from functions against the prioritization requirements. Challenge teams wherever inputs are missing or are not as per defined guidelines
- Responsible in governing the maintenance of infrastructure availability, reliability, maintainability, serviceability & continuity requirements against the cost justified service and operating level agreements for the service
- Drive various cost optimisation initiatives
- IS/IT Operating model fine tuning with technology IT blueprint guidance from key stakeholders
- Manage complex implementation issues, project management and ensure vendor’s full compliance with the terms and conditions. Document changes and gaps during implementation.
- Responsible to coach and develop Infrastructure planning & operation team with clear technology guidance
- Establish monitoring and metrics-driven processes to enable uptime and performance for key business systems.
- Regularly communicate with stakeholders via a variety of channels including presentations
- Negotiate with vendors for effective delivery of managed services.
- Establish, support, and ensure compliance with ITSM and InfoSec controls.
- Promote and ensure compliance with legal, InfoSec, business and operational best practices.
- Be available and participate 24/7 on critical managed services related incident escalation.

**Your roles**:

- To **Drive** IS/IT Infrastructure Governance and **Manage** existing infrastructure gaps and to **Develop** infrastructure solution/migration in project management & ensure operation readiness management includes server, DB, network, backup/restoration, windows, virtualization, cloud services & EUC to ensure maximize cost saving and stakeholder expectations

**Your Merit