Priority Banking Service Relationship Manager

6 days ago

Batu Pahat, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

We are looking for individuals to provide support to a team of Priority Banking (PB) Relationship Managers (RM) in attending PB customers at Priority Banking Center on various banking transaction needs & service related matters. The role also requires to manage client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns.

**Job Description**:
- Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.- Take the extra mile to engage customers and build sustainable relationships and trust with customer.- Ensure walk-in PB customers are attended in a timely & accurately manner- Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc- Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)- Ensure documents/forms submitted by RMs are checked thoroughly so that risk & compliance requirements (AML / FATCA & CRS / FEAR, etc) are met.- Ensure call back is performed to customers on confirmation of sales and banking transaction- Responsible for the upkeep of the Priority Banking Center (PBC) and ensure all facilities, equipment and stationaries are sufficiently provided.- Develop and carry out an efficient documentation and filing system to ensure all important documentation are organized and up-to-date.- Meet personal / PBC team sales and service targets.

Job Requirements:
- Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university.- Minimum 3-5 years of relevant experience in a financial institution- Excellent interpersonal skills.- Highly motivated and result-driven- Proficient in MS Office such as PowerPoint, Excel, and Words- Open to Malaysian citizens only
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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