Technical Support
6 months ago
**To succeed in the advertised role, you have**:
To be a proactive and client-oriented person with strong work-ethics
Effective communication skills with a proven ability to troubleshoot
**At least Upper-intermediate level of proper written and oral English**
Strong desire to develop and learn quickly
Knowledge of XML/JSON
Knowledge of Git
Understanding of API protocols
SDLC knowledge
Ability to have **obligatory 2-3 remote night shifts per week**
- **Please provide a CV in English. We consider CVs only in English**_
**Would be beneficial to know**:
➕ Knowledge of the iGaming industry
➕ Experience working with Jira and Atlassian stack
➕ Basic knowledge of QA process
➕ Previous experience in relevant position
➕ Experience with monitoring systems
➕ Experience using Scrum/Kanban with basic project management skills
**The importance of the role is in**:
- Understand and analyze issues, be able to find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service with 5 shifts a week
**What you get in return**:
- **Competitive market salary**:
- **Performance-based bonus system**:
- **Paid vacation leave**:
- **Paid sick leave**:
- Special Life Event financial support
- Autonomy in terms of flexible schedule and absence of micromanagement
- **Remote work**:
- Health insurance
- Team of enthusiastic and ambitious professionals
- Sponsored professional trainings when applicable
- Employee Referral bonus program
- Dynamic company with massive plan for further growth
Enough has been said — now let’s talk about how you can contribute to the success of Infrastructure & Integration Department and Playson.
**Salary**: From RM2,400.00 per month
**Benefits**:
- Health insurance
Application Question(s):
- Do you have experience working with XML/JSON?
**Experience**:
- Technical Support: 2 years (preferred)
**Language**:
- English (preferred)
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