Regional Reservation Control Executive

2 weeks ago


Sepang, Malaysia AirAsia Full time

**Operation Hour: 24hours x 7**

**RRC Officer**

**1) To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs and service recovery provided.**

**2) To work as part of a team of RRC officers and carry out the tasks as stated in the Function Authorization.**

**3) To work to agreed productivity and quality standards (e.g. achieving KPI, attendance, etc.) set by the Management team.**

**4) To participate fully in the team, taking part in regular team meetings, buzz sessions, and giving feedback and ideas to colleagues, and superiors.**

**5) To escalate any queries or unresolved issues to superiors or related departments within the agreed procedures.**

**Function Authorization**:
**1) Credit Account**

**a) Approval From Management**

**b) Airport Tax**

**c) Denied Boarding Compensation**

**d) Emergency/Medical**

**e) Extension of Credit Account**

**f) Adhoc Retime Cancellation g) Route Closure**

**h) Schedule Retime Cancellation**

**i) System Error**

**j) Voluntary Cancellation**

**2) Fare & SSR Override**

**3) Overbooking**

**4) Name Amendment and Name amendment Notification**

**5) Reinstate Bookings**

**6) Credit Card Payment Manual Authorization**

**7) Move Flight /Irop**

**8) Divide Adjustment**

**9) Post-Departure Balance Owing**

**10) Blacklisting**

**11) Lid and Capacity Management**

**12) Aircraft Upsize and Downsize**

**13) AD-HOC Rescue Flight**

**14) Travel voucher**

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



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