[my] Administrative Assistant
4 weeks ago
**About Doctor Anywhere**Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region.
At DA, we believe in the value of innovation and collaboration. Grounded in our motto of “Keep Going, Keep Growing”, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep
**About the team**
Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.
**About the role**
- Perform various Claims administrative and clerical tasks
- Perform general clerical duties including claims registration, filing and scan supporting documents inclusive but not limited to batching of claims, downloading claims data, etc
- Perform accurate data entry and checking of member and claims details
- Prompt acknowledgments of claims being triggered to the customers
- Timely and accurate registration of all the relevant benefits under the policies entitled for claim
- Authenticating claims documents with clinics/hospitals
- Support the team in administrative and operational duties and ad-hoc duties as assigned.
**About you**
- Minimum Diploma in relevant discipline
- Minimum 2 years experience preferably in insurance industry
- Proficient in MS Office in particular Excel
- Meticulous, reliable and customer-friendly
- Genuine curiosity and strong desire to continuously learn and grow
- Experience of working within a tech startup and hyper growth environment would be a bonus
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun
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