Officer, Mediclinic

**Officer, Mediclinic** **(**22000826**)**

**PRIMARY LOCATION**: MALAYSIA-SELANGOR-PETALING JAYA

**ORGANIZATION**: AXA Partners - AP Services & Assistance

**CONTRACT TYPE**: Regular

**SHIFT**: Day Job

SCHEDULE**: Full-time

**DESCRIPTION**

**Job Purpose**
- Responsible to verify and to conduct medical claims assessment for cashless and reimbursement, attend to client / insurer / members enquiries and to handle claims bordereaux for reimbursement cases.

**Position Responsibilities**
- Ensure timely, quality and accuracy of claim assessment on cashless / reimbursement cases. To adjust assessment when necessary and ensure claims amount at internal system is updated.
- Ensure timely, quality and accuracy of medical claims assessment according to stipulated guidelines and procedures. This shall include ability to recommend for approval / rejection of claims with Senior Officer’s approval.
- Ensure client’s enquiry on claim assessment and claim bordereaux are attended to in a timely manner by referring to Senior Officer for advice and guidance.
- Ensure close working relationship with all interdepartmental head / staff to coordinate, arrange all aspect of services required.
- To perform other general office and administrative work as necessary to the functions of the department / company.
- To participate / carry out any other duties that may be required by the management.

**QUALIFICATIONS**

**Technical/ Functional Knowledge, Skills and Abilities**
- Proficient in both spoken and written English and Bahasa Malaysia
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Strong results orientation, interpersonal and communication skills

**Education, Professional Qualifications and Experience**
- Minimum Diploma holder with related working experience in medical claims.

**Other Role Specific Competencies**
- Excellent interpersonal and communication skills, active listening skills and the ability to build rapport/ relationships with staff.
- Must be able to work independently while contributing to a strong teamwork environment
- Strong attention to detail, time management and decision-making skills
- Common sense approach and flexible attitude - able to prioritize workload as required.

**ABOUT AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**WHAT WE OFFER**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.