Assistant Operation Manager

3 weeks ago


Nilai, Malaysia E2S SECURITY SERVICES SB Full time

**Key Responsibilities**:

- **Operational Support**:

- Assist in overseeing daily operations to ensure smooth and efficient functioning.
- Coordinate with various departments to ensure operations align with company policies and objectives.
- Monitor operational performance and identify areas for improvement.
- **Process Improvement**:

- Analyze current operational processes and procedures to identify opportunities for enhancements.
- Implement improvements to optimize workflow, reduce costs, and increase efficiency.
- Support the development and implementation of standard operating procedures (SOPs).
- **Team Supervision**:

- Assist in managing and supervising the operational team.
- Provide guidance and support to staff, ensuring they adhere to company policies and procedures.
- Conduct training sessions to improve team performance and operational skills.
- **Quality Assurance**:

- Ensure high standards of quality in operational activities.
- Monitor service delivery to ensure customer satisfaction.
- Address and resolve operational issues promptly.
- **Reporting and Documentation**:

- Prepare and maintain detailed reports on operational activities and performance metrics.
- Assist in the preparation of operational budgets and forecasts.
- Document all operational procedures and updates.
- **Customer Relations**:

- Handle customer inquiries and complaints effectively.
- Work towards resolving issues to maintain high levels of customer satisfaction.
- Develop and maintain strong relationships with key clients and stakeholders.
- **Compliance and Safety**:

- Ensure operations comply with legal and regulatory requirements.
- Promote a safe and healthy work environment by adhering to safety standards and protocols.
- **Project Management**:

- Assist in the planning and execution of operational projects.
- Coordinate resources and schedules to ensure timely completion of projects.
- Monitor project progress and report on milestones and deliverables.

**Qualifications**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in an operational role, preferably in a supervisory capacity.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of security industry regulations and standards.

**Work Environment**:

- Office setting with frequent visits to client sites and security locations.
- May require working additional hours, including nights and weekends, depending on operational needs.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Expected Start Date: 06/01/2024



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