Director of Rooms

Shangri-La Rasa Sayang, Penang

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa.

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Director of Rooms

We are looking for Director of Rooms

As a Director of Rooms, we rely on you to

Be responsible to provide guest services, supervision, direction and leadership in the Rooms Division with the objective, performance and quality standards established by Shangri-La Group and the hotel.
Planning, developing, implementing and evaluating the quality of rooms in the property.
Positioning of works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
Ensures Rooms operations meet the brand's standards, target customer needs, ensure employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.

**We are looking for someone who**:
Diploma/Degree in Hotel Management or equivalent
Minimum 5 years' experience in an international or similar class hotel / resort
Professional, presentable, articulate and fluent in oral & written English
Ability to interact, display initiative and able to lead and motivate the team
Commitment to professional values and integrity
Able to work flexible hours