Service / Claim Advisor

2 weeks ago

Kuala Lumpur, Malaysia SR EV AUTOMOTIVE SDN BHD Full time

**ABOUT US**

Our Company has been established since Year 2023. We are proud to be the leading US EV’s brand approved body and paint shop in Malaysia, recognized for our dedication to excellence in automotive finishing. Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.

We are committed to provide you a successful career advancement and meet your challenges in the near future. We are here to invite you to join our dedicated team and work together in this new age of electric car’s industry.

**Job Summary**

Accident vehicle Service Advisor is mainly responsible for consulting and assisting in claims settlement of accident vehicles, and is responsible for converting customer issues into repair orders. Before the customer retrieves the vehicle, the service advisor serves as the main contact person for the customer, responsible for coordinating with the customer, repair workshop, insurance company, or third party, and following up on each owner's issues to keep them informed of the vehicle's repair status at all times.
- Receive customers and address any customer concerns at the highest level.
- Determine whether technical issues can be resolved over the phone and promptly report the issues to the workshop supervisor and service manager.
- Communicate with customers about the estimated service completion time, maintain regular updates of information, follow up on each owner's issues, and keep them informed of the vehicle's repair status at all times.
- Provide advice on accident repair losses reported by customers and guide them in reporting.
- Responsible for collecting documents, assessing losses, and settling claims in insurance claims cases, and ensuring that insurance claims are paid within the prescribed accounting period.
- Merimen online e-claims submission, monitoring and follow up.
- Accurately record problems and data in the system, convert customer concerns into comprehensive and detailed technical personnel repair orders, and pay attention to the accuracy of details.
- Operate the processing process in the system, maintain and record daily work.
- Assign repair orders, check in and out substitute vehicles.
- Before delivery, coordinate vehicle related issues, delivery or self-pickup times to ensure all details are accurate.
- Follow up on customer service results to ensure customer satisfaction.
- During the work process, it is necessary to strictly abide by safety production regulations and operating procedures, obey management, correctly wear and use labor protection equipment, and prevent safety production accidents.
- Carefully participate in safety production education and training, and master the necessary safety production knowledge.
- Immediately report any potential accidents or other unsafe factors to management personnel.
- Other tasks assigned as and when required.

**Job Requirements**
- Understand the methods, techniques, components, tools, and materials for repairing and maintaining cars.
- Proficient in mastering car insurance knowledge and practical skills in loss assessment and compensation.
- Experience in dealer management systems and Microsoft Office usage.
- Hold a valid driver's license, proficient in driving, and have no bad driving records.
- Fluent English, Malay and Mandarin languages.
- Experience in automotive after-sales service is an added advantage.
- Work location: Penang / Johor Bahru

Pay: From RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Supplemental pay types:

- Commission pay
- Performance bonus

Expected Start Date: 07/16/2024

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