Claims and Servicing Manager

3 weeks ago

Kuala Lumpur, Malaysia PolicyStreet Full time

**ABOUT US**:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

**WHAT YOU’LL DO**:

- Lead a team to process insurance claims, review claims documentation, assess coverage, and determine claim validity - in adherence to company policies and procedures.
- Communicate with the insured, with sales and partnership teams, corporate clients, partners and other relevant parties to gather necessary information and documentation.
- Investigate and evaluate claims to ensure compliance with policy terms and conditions.
- Lead a team to perform tasks associated with claims & servicing processes such as policy endorsements, client policy endorsements, and the generation of quotations, bills, and invoices.
- Provide prompt and courteous assistance to policyholders regarding claims inquiries and concerns.
- Maintain accurate and up-to-date claim records and documentation.
- Stay updated on industry regulations, trends, and best practices related to claims processing and customer service.
- Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.

**Requirements**:
**WHAT WE EXPECT OF YOU**:

- Bachelor's degree in a relevant field (e.g. business, finance, insurance) is preferred.
- Minimum of 4-5 years of experience in claims processing or insurance servicing roles in a corporate direct, brokerage, or other intermediary capacities.
- Current team lead experience is advantageous.
- Strong knowledge of insurance policies, terms, and coverage. Knowledge in all classes of business, in particular Personal Accident, Employee Benefits, All Risks, and Fire.
- Strong inner drive to achieve and challenge the insurance status quo.
- Excellent attention to detail and analytical skills to assess claim validity and accuracy.
- Exceptional customer service and communication skills, in English and Bahasa Malaysia, both written and verbal.

**Benefits**

**PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE**
- Medical and Life insurance.
- A wide range of health benefits - including optical, dental, and physiotherapy.
- Opportunities for continuous and rapid growth as well as skills enhancement.
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
- And a well stocked pantry

**Join Our Team in Shaping the Future of Insurance**

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too
- At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status._

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