Assistant Manager, Claims

7 months ago


Kuala Lumpur, Malaysia Tokio Marine Group Full time

**Responsibilities**:

- Proactively manage claims from notification to closure of files. Ensure claims are processed in accordance with the Company’s Claims Service Standard and / or Bank Negara’s Guidelines on Claims Settlement Practices.
- Work proactively to develop and manage strong relations with various stakeholders i.e. policyholders, marketers, agents, underwriters, co/reinsurers, finance department and others.
- Assists in organizing workflow and allocation for effective handling of claims. Ensure that policies, procedures are followed, service standard maintained, and claims data processing input are accurate and maintained at a high standard.
- Review/follow up on all outstanding claims on regular basis to ensure claims reserve are adequate and status updated. Maintain a low pending ratio of outstanding claims (prompt disposal of claims to reduce number of outstanding claims.)
- Identify any deficiency in policy coverage, issues and adverse claims trend so that corrective measures can be taken.
- Supervises, motivates, trains and guides subordinate staffs in all aspects of claims processing and maintaining discipline of subordinates.

**Requirements**:

- Min Degree holder/Associate MII/CII.
- Minimum 5 years in non
- motor claims handling experience.
- Strong verbal and written communications.
- Good analytical, problem solving, decision making and organizational skills.
- Excellent attention to detail.

How to apply?
- Please submit a detailed resume, stating your expected and current salary and notice period required.
- Write to us

**Human Resource Department**
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.



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