Logistics Management

4 days ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Manage the overall claims submission process and communicating claims related matters with 3PLs.
- Work closely with finance in managing the claims payment process
- Analyze claims data and perform root cause analysis for a streamlined and efficient claim process.
- Ensure all claimable expenses have been submitted with sufficient evidence to ensure a high approval rate.
- Follow up on the claims process and communicate across internal and external stakeholders as and when required to ensure invoices are issued in a timely manner as per agreed terms.
- Highlight and raise any claims related issues to management for prompt resolution.
- Review SOP and initiate improvement solutions based on business needs to ensure a seamless claims process.
- Prepare claims analysis reports and present to management as and when required.

**Requirements**:

- At least 3 years of working experience in billing and claim related roles.
- Possess high integrity,with strong negotiation and interpersonal skills.
- Outstanding ability in engaging stakeholders for justification.
- Good logical thinking and problem solving skills.
- Data driven and detail oriented person.
- High proficiency in MS Excel.
- Team player, and strong in both written skills and verbal communication.



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