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Customer Service Administrator By Iroom Setapak
3 days ago
Customer Service Administrator
Working Location: Setapak
Working Hour: 9.30am - 5.30pm
Working Date: 5 days on office 1 days work from home + 1 offday per week
Requirement:
- Fresh graduates are encouraged to apply
- Ability to communicate in Bahasa Chinese & own transport are added advantages but not essential.
- Previous work experience in customer service, or customer service-related fields (i.e., Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
- Knowledge in handing basic computer (Microsoft Excel/Word etc)
- Good communication and interpersonal skills
- Ability to multi-task, priorities and manage time effectively
Job Scope:
- Handle administer job
- To efficiently handle inbound customer call enquiries
- To provide fast and timely solutions to all customer related problems
- To ensure customer satisfaction by providing excellent customer services.
- To be constantly guided by company’ service standards
- Handle compliant, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
**Job Details**
**JOB INFO & REQUIREMENT**
- Contract Type- Full-time- Job Type- Non-Executive- Experience Level- < 1 year- Job Categories- Customer Svc/Call Centre- Minimum Education Required-
- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- Motorcycle**SALARY & OTHER BENEFITS**
- Salary**RM 2,000 to RM 2,600 per month**
- Other Benefit (Optional)- Benefits: - Annual leave - KWSP & SOCSO - Medical Claim - Staff Purchase Discount - Career Progression Opportunities - Salary Increment (Based on performance) - Bonus (Based on performance) - Annual Dinner
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