Customer Service Administrator By Manhattan Group

4 weeks ago

Setapak, Malaysia Manhattan Group Full time

Position: Customer Service Representative

Company: Manhattan Group

Location: Setapak

Working Days: 6 days per week (5 days in-office, 1 day remote)

Salary Range: RM2200 - RM2800

Job Responsibilities:
Responding to Customer Inquiries:
Reservation Management:
Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.

Problem Resolution:
Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.

Administrative Support:
Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.

Communication and Collaboration:
Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.

Feedback Collection:
Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.

Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.

Qualifications:
Excellent communication skills in both English and Bahasa Malaysia.

Customer-oriented mindset with a positive attitude and strong interpersonal skills.

Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Problem-solving abilities and resilience in handling challenges.

Proficiency in computer usage and familiarity with customer service software/tools is advantageous.

Previous experience in customer service, hospitality, or related fields is preferred.

Proficiency in Chinese language communication is a plus.

At Manhattan Group, we value diversity, teamwork, and continuous learning. Join us in delivering exceptional service and creating unforgettable experiences for our guests. If you're ready to embark on a fulfilling career journey, please WhatsApp your resume to +6


**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type- Full-time- Job Type- Non-Executive- Experience Level- < 1 year- Job Categories- Customer Svc/Call Centre- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- Motorcycle**SALARY & OTHER BENEFITS**
- Salary

**RM 2,100 to RM 2,800 per month**

Salary RM 2,100 to RM 2,800 (per month) Location Kuala Lumpur - Setapak Contact Type Full-time Job Type Non-Executive Category Customer Svc/Call Centre Employer Info Company Name Manhattan Group Company Description Property management Size 51-100 employees Company Wallace Wong Joined since: Aug 2011

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