Live Chat Support

Our company is seeking a skilled and enthusiastic individual to join our team as a Social Media Chat Support Specialist. As a chat support specialist, you will be responsible for delivering excellent customer service through social media channels. Fluency in Vietnamese and strong communication skills are essential for this role. **Responsibilities**: -...

Job Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...

Position Overview: **Responsibilities**: 1. Respond to customer inquiries and provide accurate and timely information via live chat on social media platforms in Japanese. 2. Handle customer complaints and resolve issues in a professional and efficient manner to ensure customer satisfaction. 3. Provide product information and assist customers with order...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Are you a dynamic individual fluent in Vietnamese and passionate about providing exceptional customer support? We are seeking a talented Chat Support Representative to join our team and elevate our customer service experience to new heights. As a crucial member of our support team, you will play a pivotal role in assisting and engaging with our diverse user...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

Position: Mandarin-Speaking Chat Support Representative Job Summary: We are currently seeking a highly motivated and customer-oriented individual to join our dynamic team as a Mandarin-speaking Chat Support Representative. In this role, you will primarily be responsible for assisting our users with their inquiries and providing excellent service via our...

**Position**:Social Media Chat Support ( Mandarin + English ) for KL Sentral, Malaysia**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: 24*7 (9 Hours Including one hour Break) - **Requirement**: Fresh Grads (Able to speak and write in Simplified and Traditional Mandarin) - **Experience **:one year experience in customer service -...

**DUTIES AND RESPONSIBILITIES**: - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes - Ensure all SLAs are met accordingly - Demonstrate a strong customer...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

**DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end to end handling of calls) and non-voice channel (WhatsApp transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services...

Job Summary: We are seeking a highly motivated and enthusiastic individual fluent in Vietnamese to join our team as a Social Media Customer Support Specialist In this role, you will provide exceptional customer service and support to users on various social media platforms. As a trusted representative of our organization, you will be responsible for...

Office location: KL Sentral Working hour: 24/7 rotate shift 9 hour per day, 5 day per week Salary Range: RM4000 Basic salary + RM500 Fixed allowance + RM200 Night shift + RM300 KPI **Responsibility** - Able to work as a team and can speak courteously. - Improving Customer Experience. - Respond to customer’s feedback and solve their...

Are you a master communicator in Japanese and passionate about helping others? We're looking for dynamic individuals to join our team as Chat Support Representatives! In this role, you'll be the voice of our company, providing top-tier support to our valued customers with grace and enthusiasm. If you're a native Japanese speaker with excellent written...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

**Position Title**:Customer Service Advisor **Onboarding Date Required**: 29th April 2024 **Language Requirement**:Mandarin (Native) + English (B2) + Malay (Average if possible) **Location**:KL Sentral **Working hrs**:7.00am - 9.00pm shift (5 working days per week including weekend) **Job scope**: - Provide technical support and advise verbally in...

**Job Responsibility**: - Responsible for supporting the day-to-day operations of student accommodation facilities. - Contribute to the well-being and satisfaction of student residents. - Collaborate closely with senior staff members to ensure smooth functioning of accommodation services. - Provide essential support to students living on campus. - Work...