Team Leader

2 weeks ago


Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**Responsibilities**:

- To provide day to day supervision and management of the team.
- Ensure that all agents have a clear understanding of performance expectations.
- Act as main point of reference for the team for queries and escalation.
- Under the supervision of Operations Manager, monitor individual and team performance (by listening to calls and following system reports) keeping record in a consistent and systematic way.
- Escalate any individual or team issues to line manager.
- Assist the agents and project in supporting the customer services desk.
- Lead and motivate a team of customer service representatives, fostering a positive and collaborative work environment.
- Train and develop team members, ensuring proficiency in policies, procedures, and product/service knowledge.
- Coach and provide feedback to continuously improve individual and team performance.
- Handle escalated customer issues with professionalism and empathy, resolving them efficiently and to the customer's satisfaction.
- Monitor and analyse key metrics to identify areas for improvement and drive service optimization.

**Requirement**
- Team leader with English & Mandarin skills
- Permanent midnight (9pm to 6am)
- Supporting Market: USA
- Upon joining, the TL is required to attend training in China & USA

Client business nature: Supply Electronic Remote Control Toy products

Salary Package: RM5,000 + RM500 (allowance)

Medical Insurance: Provided

Eligible for year-end bonus

**Salary**: RM5,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Night shift

Supplemental pay types:

- 13th month salary

Application Question(s):

- Must be able to join in February 2024.
- Must be able to speak, read and write Mandarin & English.

Willingness to travel:

- 50% (preferred)


  • Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

  • Team Leader

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do?Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals.You must be able to coach...

  • Team Leader

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

  • Team Leader

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Mandarin Team Leader- Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and...

  • Team Leader

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia 51Talk Full time

    Job Highlights Walking distance from LRT station Exposure to listed MNC, great and clear career path Young and vibrant working environmentResponsibilities Familiarize and continuously optimize all aspects of the telemarketing/call center process, including team building and team management; Continuously summarize and identify customer needs, convert...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Project Manager - Mandarin - Team Leader Telcom* Some details/work conditions: 4. Project: Telecom 5. Work Hours: should be open to work until 11PM and...

  • Team Leader

    5 days ago


    Kuala Lumpur, Malaysia Gratitude India Full time

    Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. - Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) - Advantage: Proficient with Microsoft...

  • Team Leader

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Japanese Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...

  • Team Leader

    4 weeks ago


    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to...

  • Team Leader

    4 hours ago


    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKAN DI KOMPLEKS MALURI CHERAS❗ - Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia) - Jawatan sebagai Team Leader - Gaji based on commission (RM4800 + insentif) - Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree) - Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday) -...

  • Team Leader

    4 weeks ago


    Kuala Lumpur, Malaysia Vitality Boost Sdn Bhd Full time

    **Boost Team Leader Responsibilities**: 1. Overseeing the daily operations of the rstore to ensure smooth running and efficiency. 2. Ensuring customers are satisfied and happy with the service. 3. Ensuring that staff within the store adhere to the restaurant’s safety/service standards at all times. 4. Making sure that adequate staff is scheduled to...

  • Team Leader

    23 hours ago


    Kuala Lumpur, Malaysia Vitality Boost Sdn Bhd Full time

    **Boost Team Leader Responsibilities**: 1. Overseeing the daily operations of the rstore to ensure smooth running and efficiency. 2. Ensuring customers are satisfied and happy with the service. 3. Ensuring that staff within the store adhere to the restaurant’s safety/service standards at all times. 4. Making sure that adequate staff is scheduled to...

  • Team Leader

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKANDI KOMPLEKS MALURI CHERAS- Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia)- Jawatan sebagai Team Leader- Gaji based on commission (RM4800 + insentif)- Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree)- Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday)- berdekatan...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Job Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...

  • Team Leader

    4 weeks ago


    Kuala Lumpur, Malaysia Adecco Group Full time

    Adecco Malaysia seeks a committed Team Leader to drive excellence and innovation in recruitment, leading a team to new heights of productivity and success!! **Summary**: **Responsibilities**: - Manage and coach a team of consultants to achieve individual and team success. - Assess local market conditions and identify current and prospective sales...

  • Team Leader

    23 hours ago


    Kuala Lumpur, Malaysia Adecco Group Full time

    Adecco Malaysia seeks a committed Team Leader to drive excellence and innovation in recruitment, leading a team to new heights of productivity and success!! **Summary**: **Responsibilities**: - Manage and coach a team of consultants to achieve individual and team success. - Assess local market conditions and identify current and prospective sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Team LeaderTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Team Handling Team Leader- *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office )Total Head count 3Experience in Handling...