Hiring Customer Service
9 hours ago
**Key Responsibilities**: A customer support representative's primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are: - A customer support team's underlying focus is on problem solving in the short term. - Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
- Customer support is measured by factors like speed and quality of help received. - Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. Minimum Requirements: - Educational Requirements: SPM - At least 1-3year of experience in customer support, - Thrive in a fast-paced, high-growth, rapidly changing environment.
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Customer Service Associate
6 days ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full time**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...
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Customer Service Specialist
7 months ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
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Customer Service Associate
2 days ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full time**Your Roles include**: - Attending to incoming calls promptly, courteously in a competent and professional manner. - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...
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Telemarketing Manager
4 days ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full timeDuties/Responsibilities: -Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. -Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. -Measures team performance; communicates goals and quotas to team; encourages and motivates...
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Customer Service Officer
2 days ago
Kuala Lumpur, Malaysia NR Service Consultancy Full timeJOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...
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Customer Service Representative
4 days ago
Kuala Lumpur, Malaysia U TURN SERVICE Full timeJob Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...
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Customer Service Officer
1 week ago
Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...
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Customer Service Representative
7 months ago
Kuala Lumpur, Malaysia Brandt Business Service Full time**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...
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Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
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Immediate Hiring!!! Customer Service Executive
9 hours ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn Bhd Full time**Job Scope**: - Handle high-volume inquiries efficiently. - Provide information on products and services, demonstrating commitment to Customer Service. - Maintain confidentiality regarding customer data. - Resolve difficult customer situations. - Organize and prioritize workload effectively. - Ensure good attendance and positive interactions with...
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Immediate Hiring
2 days ago
Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full timeImmediate joiner preferred Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer service-based phone support to the client’s customers. - Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. Accurately record and update...
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Internship Customer Service
1 week ago
Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time**Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...
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Customer Service Executive
9 hours ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Japanese Language Expert **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language BPO Voice Process Japenese BPO Skills BPO industry BPO Hiring MS Tools BPO Call center International...
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Customer Service Associate
7 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: CRM (Customer relationship Management) Customer Service Bahasa Customer Management Customer oriented Customer Care - We are #hiring for a leading BPO in KL and Johor looking for Customer...
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Customer Service
4 months ago
Kuala Lumpur, Malaysia growthfn Full time*Urgent Requirements* **#hiring** **#growthfn** **#Russiaspeaker** **#malaysiajobs** We are **#hiring**, know someone that might be interested? *Vacancy: Customer Service-Native/Non-native Russian* cation: KL Sentral, Malaysia. Languages:*Native or Non-native Russian + English (B2)* **Salary**: RM7700 + KPI - up to RM300 + night shift...
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Customer-service-representative
2 days ago
Kuala Lumpur, Malaysia Freelancing Full time**Responsibilities**: I am Hiring For a Customer Service Representative ( Chat Support ). Language: - English (Local) Location: - KL Sentral Timing: - Rotational Shifts 24*7 - Min 1-2 years of Customer Service Experience - Bachelor's Degree or Diploma with min 1 year of call center experience **Salary**: - Negotiable + Shift Allowance + KPI...
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Customer Service Team Leader
7 months ago
Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
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Client Service Officer
7 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...
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Executive-customer Service
2 days ago
Kuala Lumpur, Malaysia SDCKL SDN BHD Full timeA Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments, ETC We provide Quality Education &...
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Customer Service Associate
2 days ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Bahasa Mandarin BPO Voice Process BPO Skills voice account Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in...