Team Leader
2 weeks ago
QUALIFICATIONS / REQUIREMENTS
If you have your own team, it is essential and also company will be given priority
Have a Diploma/Degree and above.
If you have a certificate or SPM but have 2-5 years of experience in Collection/Recovery, you can apply
Have experience using COLLECTION systems such as VOLARE, STERA, Annecto DMS and other collection system.
Have worked as a CRO/Collector or Recovery in any company or collection agency/Bad Debt Recovery before being promoted as Team Leader
Can communicate in Malaysian and English. If proficient in Chinese language will be given priority
Ensure all staff follow the rules and SOPs set by the company and follow BNM and Malaysian Ministry of Communications regulations.
Fully responsible for group operations so that staff can comply with instructions and regulations while working and achieve collection targets.
DUTIES & RESPONSIBILITIES
Each Leader/Head of Department must constantly monitor collection performance of their team's staff on a daily/weekly and monthly basis in order to achieve collection targets
Assisting subordinate staff, especially those with no experience in following up files by preparing systematic plans and action strategy.
Contact debtors to remind the debtors of the previous/overdue payment and obtain a renegotiation so that the debtors can clarify the payment.
Make a call to all files to confirm the promised payment (Double Confirm PTP) to avoid debtors broken promises.
Prepare weekly group performance reports and hold meetings with Managers presenting plans and post mortems to improve past performance.
Prepare reminder letters and collect complete data to carry out visits to the homes and workplaces of debtors who do not cooperate or break promises.
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Expected Start Date: 07/01/2024
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