Customer Sale Support Officer

2 weeks ago


Johor Bahru, Malaysia JOBBUILDER Full time

RESPONSIBILITIES:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: RM2,000.00 - RM3,500.00 per month

Schedule:

- Day shift

**Language**:

- Mandarin (preferred)


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