Officer, Sales Administrator

1 week ago

Johor Bahru, Johor, Malaysia DF Automation & Robotics Full time

JOB SUMMARY

A Sales Administrator plays a crucial role in supporting the sales team and ensuring the efficient operation of the sales department. This role involves various administrative and clerical tasks to streamline sales processes and provide essential support to the sales team.

JOB DESCRIPTION AND RESPONSIBILITIES

  1. Sales Support
    • Assist the internal team and other business units related to sales, warehouse and logistics, purchasing, and accounts.
    • Assist the sales team with order processing, including data entry and documentation.
    • Respond to customer inquiries, resolve issues, and provide information about products or services.
    • Coordinate with the production and quality department for collection and delivery of goods to customers in a timely manner.
  2. Documentation and Record Keeping
    • Maintain accurate and organized sales records, including customer information, orders, and invoices.
    • Prepare and distribute sales reports to management and team members.
  3. Inventory Management
    • Monitor and manage inventory levels to ensure product availability for sales orders.
    • Coordinate with the inventory department to restock products as needed.
  4. Communication
    • Attend feedback with customers via email, phone, or in-person to address their needs and concerns.
    • Collaborate with the sales team and relevant departments to coordinate sales activities and updates.
  5. Order Processing
    • Issue quotations, process purchase orders, and follow up on job orders.
    • Process sales orders, verify pricing and product availability, and ensure accurate and timely delivery to customers.
    • Generate and maintain sales contracts and agreements.
  6. Data Analysis
    • Analyze sales data to identify trends and provide insights for decision-making.
    • Assist in the preparation of sales forecasts and budgets.
    • Prepare and present accurate sales reports both verbally and in writing if needed.
  7. Administrative Support
    • Assist in scheduling sales meetings, appointments, and travel arrangements for the sales team.
    • Manage paperwork and documentation related to sales transactions.
  8. Others
    • Participate in any corporate initiative as necessary.
    • Participate in meetings, training, and other activities as required.
    • Perform other related duties as assigned for the purpose of ensuring efficiency and effectiveness.

KNOWLEDGE AND SKILLS REQUIREMENT

  • Must possess a minimum Diploma in Engineering/Business Administration or equivalent.
  • Excellent written and verbal communication skills, interpersonal skills, and highly organized.
  • Required languages: English and Bahasa Malaysia. Required skills: Microsoft Office, Google Drive (Apps).
  • Familiarity with sales reports, sales records, and administrative recordkeeping.
  • Proven experience in administrative roles, with preference for experience in sales support or administration.
  • Innovative mindset, enjoys learning new things, and willing to accept new challenges.
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