Tm, Mass 2

4 months ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

**Key Responsibilities**:
Customer Service Management
- Handle initial contact of inbound calls including customer greeting and service need identification. Responds to customer’s inquiries on Bank’s products and services. Raises accurate and prompt service requests to the fulfillment teams. Facilitates transactions and account maintenance functions over the telephone. Navigates customers through the IVR where necessary. Identifies opportunities to improve productivity, efficiency and quality in the service team. Maintain a positive work environment that foster collaboration among colleagues. Perform outbound call on services that require further action or relay information to the Customer. Problem solving and able to work extra mile. Strive for first call resolution without transferring or escalating the call to other parties. Leads Management
- Perform cross-selling/up selling and provide referrals triggered by customer request to relevant parties. Any other responsibilities assigned by the management
- Requirements

**Requirements**:
Bachelor Degree - Any related field(s).

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with custome
- Pleasant personality with excellent verbal and written communication skills. - Excellent telephone etiquette. Able to work independently with minimum supervision. Strong oral communication and problem solving skills. High customer service orientation. Computer literate. Good stress management ability. Must be a strong team player
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards


  • Tm, Mass 3

    3 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Responsible on day to day Call Centre's administration duties. Coordinate with Group HR on daily HR matters. Manage claims for all staff in Call Centre **Key Responsibilities**: Responsible on day to day Call...

  • Digital Marketing

    6 months ago


    Kuala Lumpur, Malaysia MY Safe Space Full time

    As for digital marketing post and mass communication, the main tasks revolve around social media namely Facebook, Instagram, Tik Tok, Dou Yin, Xiao Hong Shu. Digital marketing interns are expected to manage them by building the branding, editing videos, following the psychologist to forum, media interviews, work with Canva and ad hoc tasks. The working...


  • Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being...

  • Telesales Professional

    7 months ago


    Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **MASS HIRING. Fresh graduates/ SPM holders are welcome!** **Handicapped-friendly job!** **SALARY RANGE** RM1,700 - RM2,200 (Basic) + Commission + Allowance **JOB SUMMARY** - To formulate response and resolutions in a timely manner. - To provide excellent customer service beyond customer expectation. - Ensure compliance with roles and responsibilities as...


  • Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being...

  • Treasury Specialist

    7 months ago


    Kuala Lumpur, Malaysia TRanglo Full time

    Initiate online banking timely based on cash planning approved by direct/indirect superior/senior. - Prepare letter of instruction to execute spot FX deal, fund transfer, etc. - Update bank accounts balances/remittance suppliers account balances - Follow up progress of fund transfer and payment instruction to ensure crediting to beneficiary bank account to...

  • Tm, Team 2

    4 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - To review, analyze and provide resolution of cases created via fraud detection system within SLA (Internet Banking). - Perform calling to customer for confirmation of customer’s internet banking...

  • Protege-2

    7 months ago


    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Define your future at Hong Leong Bank - Job Description - This will be a 8 month program for fresh graduates who would want to challenge themselves in Marketing. This role would gives you a chance to experience the below:- Analyze performance data: Organize, scrutinize, and interpret the raw reports and information and communicate data-driven insights...


  • Kuala Lumpur, Malaysia Telekom Malaysia Full time

    Bertanggungjawab untuk melaksanakan semua kerja-kerja berkaitan dengan pegemaskinian TM Digital Map yang merangkumi Basemap Update, Admin Update ( POI Geocoding, Update Street, Property, Building, Building Group, Multi Floor Address dan Multi Storey Address) bagi project HSBB seluruh Malaysia dan lain-lain Map Update Data yang diperlukan dari masa ke...


  • Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    1. Level G, TM Cyberjaya Complex, Lingkaran Teknokrat Cyber 4, 63000 Cyberjaya, Selangor; OR 2. TM Annex 2/TMCC Jalan Pantai Baharu 50672 Kuala Lumpur 9.00am - 10.30pm (10.5 hours per day); 4 days a week 1. Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support...

  • Test Manager

    6 months ago


    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Minimum 10 years in test management in Banking industry - Familiar with Software Testing Lifecycle (STLC). - Capable to manage 2-3 projects at the same time. - Responsible of test strategy & plan, test progress tracking and reporting, and test completion report signoff - Review test results and accountable of the testing signoff and quality. - Good writing...

  • Jnr Tm, Dcm

    7 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Investment Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - To assist the Team Leader and Seniors in the origination and execution of mandates. **Key Responsibilities**: - **Origination** Carrying out the following tasks as a Team Member: - Preparing pitch...

  • Tm, Pf

    6 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description - Maximizing collection effort to meet the productivity and efficiency in collection. - Organize and prioritize assigned loan to cure accounts. - Maximize cure rate and manage forward flow rates of defaulted loans. - Carry out...

  • Test Manager

    6 months ago


    Kuala Lumpur, Malaysia Skill Quotient Resources Sdn Bhd Full time

    **Requirements** - Minimum 10 years in test management in Banking industry. - Familiar with Software Testing Lifecycle (STLC). - Capable to manage 2-3 projects at the same time. - Responsible of test strategy & plan, test progress tracking and reporting, and test completion report signoff - Review test results and accountable of the testing signoff and...

  • Ice Cream Outlet Crew

    7 months ago


    Kuala Lumpur, Malaysia SRIVIJAYA SDN BHD Full time

    **Cold Stone Creamery** is looking for fresh faces to join our team and deliver The Ultimate Ice Cream Experience TM to our customer. The job offer many **perks **such as performance **incentive, insurance**, training for **career growth** and of course **lots of ice cream**. Suitable for those who love to have **fun, energetic** and **passionate** in...

  • Quality Analyst

    7 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Asset Management- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Handle commission payment calculations from all channels - Handle payment grievances and send payment notes - Perform overall reporting to internal management - Manage projects and TA system...


  • Kuala Lumpur, Malaysia Al-Futtaim Full time

    **Front Desk Management**: - Greet and welcome visitors with a warm and friendly demeanor. - Answer and direct incoming calls, providing accurate information or forwarding calls as needed. - Maintain a tidy and organized reception area. **2. Visitor Management**: - Greet and assist visitors, ensuring a positive and professional experience. - Coordinate...

  • Tm, Fixed Income

    6 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Asset Management- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Manage deposit placements for UT (wholesale & retails funds) and non-UT funds (private mandate) for best interest rates to maximize the fund yield. Duties include survey interest rates, plan deposit...

  • Tm, Sps

    7 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Perform UAT testing in accordance to Lifestyle Consumers’ projects and business requirements. - System Security access ID administration - Preparation of monthly internal statistical reporting and project...