SAP Service Desk Operations

**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

**We help the world run better** **ABOUT THE TEAM** SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE, PaaS and SaaS cloud and on-premise customers. We manage a variety of customer engagements in HANA...

**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

Business process outsourcing (BPO) business related to SAP Operation Delivery manager Basic Project Management and expert in Project Transitions Team Management skill Execution and project management for JMNC Service desk / AMS account Manage the transition project in collaborating with client HQ in Japan and establish SOP Quality assurance of service...

**What we offer** **Job Summary** **Qualifications and experience**: - A minimum of 5 years’ working experience in either SAP Platform Technology or SAP Integration solution for SAP on-premise and Cloud solution (SAP PCE and Hyperscalar) - Experience in at least three SAP project in relevant area from design to go-live phase. - Experience or knowledge...

**We help the world run better** **PURPOSE AND OBJECTIVES** Within SAP Solution Delivery Center, we are looking for an experienced Business Process Consultant with deep and proven experience in delivering successful E2E Customer Centric projects preferably in the area of Manufacturing industries. **EXPECTATIONS AND TASKS** As a Business Process Consultant,...

**We help the world run better** **TEAM** We are looking for a Digital Supply Chain Solution Advisor (Presales) to join the SEA Customer Solution Advisor Team. This team has been formed out of the need to engage deeply with our customers, partners, and field sales - focusing on driving innovation, and through the end-to-end processes in the field of...

**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

_This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

Job Description**Responsibilities**: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

Job Description - Responsibilities: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

**JOB DESCRIPTIONS**: - Regularly monitor, review, and analyze operational and performance based metrics to determine/recommend opportunities for improvement and/or training initiatives - Ensure Shift Leads (Day, Swing, and Mid shifts) are apprised of the service level performance (metrics), planned/unplanned outages, ongoing Engineering initiatives, and...

Experience : 3 to 6 Yrs '¢ O365, Exchange Online, Skype for business; Apple MAC Operating System; iOS for iPhone; Mobile Data Management platforms for End Users related supported software and devices. '¢ Ability to operate in Service Desk via 'Inbound/Outbound' call and taking ownership of incident handling for End Users including VIP/VVIP users until the...

About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...

**Responsibilities** - Investigate and resolve SAP-related incidents reported through the Service Desk in a timely and efficient manner. - Provide first-level support for SAP tickets, ensuring that issues are accurately diagnosed and resolved. - Assist end-users with SAP-related queries, guiding them through issue resolution and providing training as...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

**We help the world run better** **About Customer Success Service Academy** SAP Customer Success Service’s team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality...

'¢ Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded. '¢ Responsible for timely resolution of incidents and requests submitted to Service Desk. '¢ Generate periodic reports and performance dashboards to be presented to ICS team in order to improve quality of service. '¢ Ensure that...