Mys Ctsm Kl

7 months ago

Kuala Lumpur, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Shape your Career with Citi**

**Citi Global Wealth (CGW) **brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as **MYS CTSM KL - Sales Surveillance Analyst (Wealth Management)-Japanese Language (Hybrid) **(Internal Job Title: Compl Bus Control Analyst - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**Business Overview**:
Asia Citi Wealth business serves markets across Hongkong, Singapore, London and Dubai. The business in Asia offers a diversified range of products ranging from insurance products to complex wealth management products to in excess of 5.4 million customers with a deposit book of US$93 Billion. With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities.

This role is part of the Asia Citi Wealth Risk and Control Team and is integral to establishing a robust Investment, Insurance, and FX sales surveillance governance framework that enables effective risk and control management for Retail Bank franchise within Asia Wealth Management Business.

Reporting to Sales Surveillance team lead, this role will be responsible for supporting the team lead in managing the Sales Surveillance review in the Kuala Lumpur Hub where the Investment, Insurance and FX sales surveillance processes are centralized in the Hub to drive greater efficiency, consistency and enhanced governance of the sales surveillance process.

**Key Responsibilities**:

- Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
- Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.
- Prepare trend analysis and surveillance reports for management reporting.
- Provide feedback and coaching on correct phone sales process to Sales Representatives.
- Provide consultations to other internal departments on sales process and branch operational matters.
- Report and document the Quality of Work / Exception / Observation report of Sales Representatives.
- Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps.
- Review and update of policies and unit procedures.
- Implementation of processes and procedures as per the compliance and business requirements.
- Updates documentation and communicating / training new processes and procedures to business partners.
- Monitor work progression ensuring completion of assignments by requested due date.

**Qualifications**:

- At least 2-3 years of relevant experience.
- Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
- Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
- Proficient in Microsoft Office.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and details oriented.
- Prior experience in sales, compliance or controls would be an advantage.
- ** Japanese language reading writing and listening skill is mandatory.**

**Education**:

- Bachelor’s/University degree or equivalent experience.

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