Mys Ctsm Kl

6 months ago


Kuala Lumpur, Malaysia Citi Full time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At
**Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

**Citi Global Wealth (CGW) **brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as **Officer, **Investment and Insurance Sales Surveillance Analyst (Cantonese / Mandarin Capabilities)** (Internal Job Title: Compl Bus Control Analyst 1 - **C09**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.
- Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
- Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.
- Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
- Prepare trend analysis and surveillance reports for management reporting
- Provide feedback and coaching on correct phone sales process to Sales Representatives
- Provide consultations to other internal departments on sales process and branch operational matters
- Report and document the Quality of Work report of Sales Representatives
- Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
- Review and update of policies and unit procedures
- Implementation of processes and procedures on compliance matters
- At least 1 to 2 years of banking experience in consumer banking products and processes
- Prior experience in a customer service, sales or compliance would be an advantage
- Good understanding of local sales advisory regulations
- Bachelor’s degree or equivalent work experience.
- Excellent judgment and assessment skills.
- Excellent communication skills
- Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).
- Excellent organization and prioritization skills.
- Able to multi task.
- Proficient in MS Office.
- Being multilingual is an advantage (**Cantonese listening, read and write skill is mandatory**).

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.



  • Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...


  • Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...

  • My Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    **Description**: The AML Independent Validation (IV) provides assurance that the Bank's AML tools are well controlled and fit for purpose. IV operates independently of the tools’ development departments to ensure the objectivity of the validation process. The AML Statistician will work under the supervision of a Functional Team Manager to provide...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mys Ctsm Kl

    6 months ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Receptionist Kl Office

    6 months ago


    Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala Lumpur **Job Description and Qualifications** Job Description Summary - Receptionist for new KL office of project delivery Asia Engineering team - **Job Description**: - **_ PRINCIPAL ACCOUNTABILITIES_** - Operates the switchboard, answers incoming calls & fax and takes messages; - Receives, sorts and delivers all incoming mail properly,...

  • Mys Ctsm Kl

    3 months ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    The Client Onboard Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    The Asset Servicing Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    **Responsibilities**: - This role will manage reconciling and processing positions related to Corporate Action events - These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events - Supports a range of products/ services and projects in accordance with established systems and procedures,...

  • Mys Ctsm Kl

    4 months ago


    Kuala Lumpur, Malaysia Citi Full time

    The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    The Fund Accounting Change Business Analyst is an intermediate level position responsible to in-business change support for Fund Accounting Operations - Transaction Services team.** **FA Change Business Analyst is mainly responsible to support client change requests and process improvement initiatives which require extensive analytical skills with FA...

  • Mys Ctsm Kl

    7 months ago


    Kuala Lumpur, Malaysia Citi Full time

    **Job Purpose**: The APAC Fund Accounting Change Manager role is a management level position responsible for accomplishing results through the management of Client Experience in a highly competitive environment and directly managing major client and internal changes **Key Responsibilities**: - Contribute to the Strategy for change management within APAC...