Customer Service Representative
3 weeks ago
**our Role and Responsibilities**:
[Daily Operations]
Analyse request and ability to make judgement based on checklist/rules/policy
Validation and audit of abnormal claims based on policy
Route request to appropriate departments based on policy and approval requirement
Warranty Bills Verification
Check and Validate warranty claims
Request approval, and/or escalate to level 2 teams when required
**Monitor and improve aging items by the following**:
Identify common errors and issues to management team
Resolve concerns and close pending claims by coordinating and chasing concerned parties
Improve overall hold claims
Warranty closing
Pre-closing of warranty activity
Warranty claims invoice management when/where required
[VOCs for Warranty Claims]
Address and ensure complete resolution on concerns and issues
Ensure resolution is in compliant with processes and closed on time
[Others]
Miscellaneous requests concerning Warranty Claims.
[Languages]
Fluent English and Bahasa Indonesia Speaking
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 350,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.
IBM is dedication to every client's success. We are passionate about building strong, long-lasting client relationships. This dedication spurs us to go "above and beyond" on our client's behalf. We are focused on outcomes. We sell products, services and solutions to help our clients succeed, however they measure success. We also demonstrate this personal dedication to every client, from the largest corporation and government agency to the smallest organization. IBMers no matter where they work, have a role in client success. It requires the full spectrum of IBM expertise.
Bachelor's or Equivalent
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...
-
Customer Service Representative
5 days ago
Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Toyota Capital Malaysia Sdn. Bhd.
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia WORLDLINK WELLNESS SDN. BHD. Full timeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. E-COMMERCE SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Customer Service Representative
7 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers via multiple channels.About the RoleYou will work closely with our technical teams to resolve customer inquiries and issues in a timely and...
-
Customer Service Representative
14 hours ago
Petaling Jaya, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...
-
Customer Service Representative
7 days ago
Petaling Jaya, Selangor, Malaysia H&M group Full timeWe are looking for a talented and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in creating a positive and engaging shopping experience.Your key responsibilities will include providing exceptional service, handling customer inquiries, and...
-
Customer Service Representative
3 weeks ago
Petaling Jaya, Malaysia Telecontinent Sdn Bhd Full time**Responsibilities**: **Kelayakan** - Must possess at least a Certificate/STPM/Diploma or Bachelor's degree - Good communication skills - Training will be provided - Proficient in the use of computers - To start immediately - Pleasant personality and able to handle stress - At least 1 year experience of any Sales position **Tanggungjawab** - To enjoy making...
-
Customer Service Representative
1 day ago
Petaling Jaya, Selangor, Malaysia Globaltrack Full timeGlobaltrack is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our support services department, you will be responsible for providing exceptional customer service, ensuring timely resolution of customer inquiries and issues, and contributing to the overall growth and success of our...
-
Customer Service Representative
5 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeJob Summary:We are seeking a skilled English Speaker to join our team as a Customer Service Representative. The successful candidate will be responsible for handling inbound and outbound customer call inquiries, providing fast and timely solutions to all customer-related problems, and ensuring customer satisfaction by delivering excellent customer...
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia The Battery Shop Sdn Bhd Full timeList-ID: 97313012Today 16:42 **Job Description**: - Job vacancy as Customer Service Representative Working hour - Morning shift 7am-3pm 8am-4pm - Noon shift 2pm-10pm 3pm-11pm We offer - Training - Basic + EPF + Socso - Allowance and bonus - Career growth Office located at 32 Square Petaling Jaya Send your resume to Or Whatsapp me at Show contact...
-
Crypto Customer Service Representative
11 hours ago
Petaling Jaya, Selangor, Malaysia SupportYourApp Full timeAbout the JobThis is an exciting opportunity to join our team as a Crypto Customer Service Representative. We are a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages. Our team is dedicated to providing outstanding...
-
Customer Service Representative
3 days ago
Petaling Jaya, Selangor, Malaysia Love Full timeFinding the Perfect FitWelcome to Love, Bonito, where fashion meets passion! As a Customer Service Representative, you will be the face of our brand, ensuring every guest leaves with a smile on their face.Our team is dedicated to making fashion accessible to all, and we're looking for someone who shares our vision. If you have a passion for fashion,...
-
Customer Service Representative
7 days ago
Subang Jaya, Selangor, Malaysia HLA Full timeCustomer Focus RoleThis is a fantastic opportunity for a Customer Service Representative to join our retail team at HLA.The successful candidate will be responsible for providing exceptional customer service, meeting customer needs, and delivering products and services that meet or exceed customer expectations.We are looking for someone with strong...
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia IBM Full timeIntroduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...
-
Customer Experience Representative
2 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob DescriptionWe are seeking a highly skilled Inbound Sales Representative to join our team at Teleperformance. As an Inbound Sales Representative, you will be responsible for providing timely support to customers through various communication channels.ResponsibilitiesField inbound calls and exhibit the correct sales and customer experience behaviors...
-
Proactive Service Representative
1 day ago
Petaling Jaya, Selangor, Malaysia Infosys Limited Full timeResponsibilities and RequirementsThe Proactive Service Representative will be responsible for delivering high-value experiences to customers through simplified, successful interactions using all contact channels.They will utilize their knowledge across the entire portfolio of Hardware, Software, and Services to make the complex accessible and solve complex...
-
Customer Service Representative
2 weeks ago
Subang Jaya, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time**Responsibilities**: - Investigate root causes of issues faced by shipper or consignee and provide an accurate resolution. - Make outbound calls to consignee or shipper to follow up on cases. - Update statuses of issues on CRM. - Perform any other duties assigned from time to time. **Job requirements** - Education: Minimum STPM / Diploma in any studies. -...
-
Customer Service Representative
2 days ago
Petaling Jaya, Selangor, Malaysia AIG Full timeAbout the RoleAIG is a leading global insurance organization seeking a highly skilled and dedicated individual to join our team as a Customer Care Executive. In this role, you will be responsible for providing exceptional customer service via multiple service channels, including front counter, telephone, emails, faxes, and other available service channels in...
-
Customer Service Representative
5 days ago
Petaling Jaya, Selangor, Malaysia Carsome - Penang (Perai) Inspection Centre Full timeJob OverviewCarsome Penang (Perai) Inspection Centre is seeking a highly skilled and motivated individual to join our team as a Customer Service Executive. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our clients.
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia Graymont PTY LTD Full time**Competitive package & hybrid working arrangement** - Progress your career in a multinational organization with an Asia Pacific focus. - Monday - Friday - Office hours (Hybrid) Office and home working arrangements - Diverse role covering; customer service, administrative, credits and reworks. Play a key role in the delivery of customer service processes...