Product and Service Catalog Specialist

2 weeks ago

Subang Jaya, Malaysia Airbus Full time

**Scope of Position**:
The Product and Service Catalog Specialist is responsible for leading the Product and Service Product Service Lines (PSL) to represent Infra and Digital Workplace Domain in front of other Airbus Functions.

The objective is to oversee the development, maintenance, and optimization of our IT product and service catalog. This role is critical in ensuring that our offerings are clearly defined, easily accessible, and aligned with the needs of our organization and customers.

Reporting to the HO Infrastructure and Digital Workplace, the role will drive the product life cycle and inventory of all services/products for the team. The Product and Service Catalog Manager will also be responsible to align with global product owners

**Key Responsibilities**:
**Catalog Development**:

- Develop and maintain a comprehensive catalog of IT products and services, including detailed descriptions, features, pricing, and service level agreements (SLAs)

**Catalog Optimization**:

- Continuously review and update the catalog to ensure accuracy, completeness, and relevance, incorporating feedback from stakeholders and market research.
- Establish and enforce standards and guidelines for catalog content, format, and presentation to ensure consistency and clarity across all offerings

**Lifecycle Management**:

- Manage the lifecycle of IT products and services, including introduction, maintenance, retirement, and replacement, in collaboration with relevant stakeholders.
- Inventories IM list of global products and services. Track ongoing enhancements, ensuring alignment with customer needs and organizational objectives.
- Gather customer feedback, and analyze data to inform product roadmap and development priorities.
- Work closely with Central and APAC product teams to define requirements, prioritize features, and oversee successful product releases.
- Collaborate with cross-functional teams, to ensure alignment between the catalog and organizational goals and strategies.

**User Experience**:

- Ensure that the catalog is user-friendly and accessible, implementing features such as search functionality, filtering options, and user guides to enhance the browsing and selection experience.
- Develop training materials and documentation to educate end users, internal stakeholders and support staff, on the catalog offerings and updates.

**Performance Monitoring**:

- Monitor and analyze catalog performance metrics, such as product adoption rates, customer satisfaction, and revenue generation, and use insights to drive continuous improvement.
- Contribute and collaborate within D&IM domains, and other internal stakeholders to translate opportunities and challenges into innovative technology solutions for our Digital Workplace.
- Identify problems through the review and focus on optimizing process
- Manage/coordinate projects and initiatives assigned.
- Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be the exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and
Code Of Conduct.

**Min Requirement, Background & Skills**:

- Bachelor’s degree in Information Technology, Business Administration, or related field; relevant certifications (e.g., ITIL) are a plus.
- 5-10 years experience in IT Management
- Excellent stakeholder management & communication skills
- Proven experience in IT product management, service management, or catalog management, preferably in a technology-driven organization.
- Strong understanding of IT products and services, including hardware, software, cloud solutions, and managed services, and their respective lifecycles.
- Excellent organizational and project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Analytical mindset with the ability to gather and analyze data, identify trends and opportunities, and make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
- Attention to detail and a commitment to accuracy and quality in catalog content and presentation.
- Familiarity with catalog management tools and technologies
- Strong understanding of ITIL framework, agile methodologies, and product management principles.
- Excellent negotiation, communication, and interpersonal skills for effective stakeholder engagement.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Helicopters Malaysia SDN. BHD.

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Digital

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to

  • Production Specialist

    2 days ago

    Subang Jaya, Malaysia Aonic (Formerly Poladrone) Full time

    **What you'll be doing** - Provide friendly and helpful support to our customers for inquiries and troubleshooting assistance. - Serve as the go-to person for all customer interactions. - Respond promptly to product-related inquiries and provide troubleshooting guidance to resolve issues effectively. - Coordinate and conduct product repairs with our...

  • Product Marketing Specialist

    4 weeks ago

    Subang Jaya, Malaysia ABB Full time

    **Product Marketing Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Purchasing Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Purchasing Specialist - Japanese SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues,...

  • Purchasing Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Product Specialist

    1 week ago

    Subang Jaya, Selangor, Malaysia Tec D Distribution (Malaysia) Sdn. Bhd. Full time

    Job Purpose: The Product Specialist has overall responsibility to support the Product Manager for achieving the sales and profit targets for the related product groups and creating the highest return for both Tech Data and the vendor. While responsible for revenue outcomes, this is a sales enablement position. This will be achieved through marketing...

  • Junior Product Specialist

    4 weeks ago

    Petaling Jaya, Malaysia Ubiq Global Solutions Sdn Bhd Full time

    We are a software company for hotel solutions reaching out for an enthusiastic, driven product specialist to join our fantastic Qikinn team. **Product Specialist Responsibilities**: - Answer product questions courteously and promptly. - Work closely with business and development teams for effective strategies and help plan and execute new product releases...

  • Product Specialist

    1 month ago

    Petaling Jaya, Malaysia TruVisor Malaysia Full time

    **Company Description** TruVisor is a visionary distributor with cloud and managed services capabilities. We offer solutions that focus on Automation & Cybersecurity technologies for our channel partners. **Role Description** This is a full-time hybrid role as a Product Specialist at Truvisor.io. The Product Specialist will be responsible for various...

  • Specialist: Service Offer Management

    4 days ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Customer Service Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Customer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Product Specialist

    4 weeks ago

    Petaling Jaya, Malaysia Viatris Full time

    Mylan Healthcare Sdn. Bhd. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...

  • Product Specialist

    1 month ago

    Petaling Jaya, Malaysia Bosch Group Full time

    **Company Description** In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible...

  • Customer Service Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Customer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Product Specialist

    1 month ago

    Petaling Jaya, Malaysia Monroe Consulting Group Full time

    **Product Specialist**: - **Sector**: Monroe Health - **Contact**: Julia Gonsalvez - **Client**: Monroe Consulting Group - **Location**: Petaling Jaya - **Salary**: Negotiable - **Expiry Date**: 27 March 2024 - **Job Ref**: BBBH438360_1708931813 Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a leading provider of...

  • Customer Service Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Customer Service Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Customer Service Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

    PRIMARY FUNCTIONResponsible for end to end order customer fullfillment from consolidating and placing orders to source DC, tracking and following up of shipment and timely billing to customer. Coordinate instrument shipment for placements and to ensure timely installation.MAIN RESPONSIBILITIESConsolidate orders to place with source DC according to the...

  • Senior Product Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia MSD Full time

    Job DescriptionSenior Product SpecialistBased in Malaysia, named one of the Best Companies to Work for in 2019 by HR AsiaJoin the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.Overall PurposeDetail, promote and sell our company's products to the private or government healthcare...

  • Logistics Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Logistics SpecialistPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued...

  • Product Specialist

    4 weeks ago

    Subang Jaya, Malaysia JAC Malaysia Full time

    Contract type: - Permanent- Location: - Subang Jaya- Specialisation: - Healthcare & Life Sciences- Reference: - PR/155593- Contact details: - Sharon Lee- Job published: - July 25, 2023 14:55**JOB RESPONSIBILITIES** - To expand company sales by developing new accounts and new product sales in all market segment that being assigned by management. - Maintaining...

  • Pest Control Service Technician

    1 month ago

    Subang Jaya, Malaysia pestmaster (m) sdn bhd Full time

    Pestmaster (M) Sdn Bhd started in 2006 by a team of professionals. Together they bring more than 20 years of experience in pest control. Over the years they have successfully covered many market sectors. We are licensed to conduct pest control services and trained in HACCP. Since Pestmaster started operations in 2006, we have been a trusted, reliable and...