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Customer Relation Officer

1 month ago

Johor Bahru, Malaysia JOBBUILDER Full time

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school or diploma or any degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Have customer servicing skills.
- Able to work in rotational shift hours

**Salary**: RM2,105.54 - RM3,585.18 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Company car
- Dental insurance
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Yearly bonus

Ability to commute/relocate:

- Larkin: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

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