Executive, Service Request Team

6 months ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

Executive, Service Request Team

**If you are looking to excel and make a difference, take a closer look at us...**

**Job Responsibility**
- Process the service requests i.e Review the service request forms to ensure they are filled and signed accordingly; Upload the complete service request forms abd supporting documents into the internal document suppository system.
- Work closely with customers, managers, team members and all other staff within the organization, proactively ensure all assigned tasks are completed within the agreed time frame.
- Comply with rules, regulations, and standards set by the organization and its governing bodies; Safeguard tangible and intangible assets assigned by the company

**Education / Qualification**
- Degree/Diploma in any discipline

**Experience**
- Some exposure in Internet Banking and IT related field

**Special Skills**
- Problem Solving Skills
- Communication & Customer Service Skills
- Able to plan and execute to aggressive timeline

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000016987



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