Duty Manager
4 months ago
The Duty Manager at Lilla Rainforest Resort plays a crucial role in ensuring the smooth and efficient operation of the resort. This position involves a combination of guest service, leadership, and administrative responsibilities. Below is a typical job description for a Duty Manager at Lilla Rainforest Resort:
**Location**: Lilla Rainforest Resort
**Job Summary**:The Duty Manager is responsible for overseeing the daily operations of Lilla Rainforest Resort. This role involves managing and coordinating various departments to ensure exceptional guest experiences, as well as handling any guest concerns or issues that may arise during their stay. The Duty Manager is expected to provide leadership, maintain a high level of guest satisfaction, and support the resort's staff.
**Key Responsibilities**:
**1. Guest Services**:
Ensure outstanding guest service and satisfaction by interacting with guests and addressing their needs and concerns.
Handle guest inquiries, complaints, and requests promptly and professionally.
Assist in resolving any escalated issues or conflicts to maintain guest satisfaction.
**2. Operational Oversight**:
Coordinate with various departments, including front office, housekeeping, food and beverage, and maintenance, to ensure efficient and smooth daily operations.
Monitor and maintain quality standards throughout the resort.
Supervise and support resort staff during their shifts, providing guidance and assistance as needed.
**3. Scheduling and Staff Management**:
Manage staff schedules, ensuring adequate coverage for all shifts and departments.
Conduct staff briefings and meetings to communicate important information and updates.
Assist in staff training and development, and provide feedback to enhance employee performance.
**4. Safety and Security**:
Ensure the safety and security of guests and staff by following and enforcing safety protocols and emergency procedures.
Handle any security or safety incidents in a professional and efficient manner.
**5. Administrative Tasks**:
Complete daily reports and documentation related to guest issues, operations, and incidents.
Assist in managing inventory and supplies to ensure smooth operations.
Collaborate with the General Manager on budget management and cost control.
**Qualifications and Skills**:
- Bachelor's degree in Hotel Management or a related field preferred.
- Previous experience in the hospitality industry, ideally in a supervisory or management role.
- Strong customer service and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Leadership and team management skills.
- Ability to work under pressure and handle challenging situations with composure.
- Knowledge of hotel management software and systems is a plus.
- Understanding of safety and security protocols.
The Duty Manager at Lilla Rainforest Resort plays a pivotal role in delivering exceptional guest experiences, maintaining the resort's high standards, and ensuring a well-functioning and safe environment. This position requires a dedicated and customer-oriented professional with strong leadership and organizational skills.
**Working Hours**: 8.30am - 5.30pm (Mon - Fri) & 8.30am - 1.00pm (Sat)
**Job Type**: Permanent
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
-
Duty Manager Resort
5 months ago
Hulu Selangor, Malaysia GFG HOME REALTY SDN BHD Full timeKey Responsibilities: 1)Guest Services: - Ensure the delivery of outstanding customer service by all resort staff. - Handle guest inquiries, complaints, and special requests promptly and professionally. - Monitor guest feedback and take necessary actions to address concerns and improve guest satisfaction. - Greet and welcome guests upon arrival, ensuring a...
-
Hub Manager
5 months ago
Hulu Selangor, Malaysia LINE CLEAR EXPRESS & LOGISTICS SDN BHD Full time**REQUIREMENTS** - Minimum Diploma Holder. - Minimum 5 years' experience in the relevant field. - Strong Leadership and Management Skills. - Able to work independently. - Great ability to manage tight datelines. - Well versed with Operations flow and operations SOP. - Result and timeline drive. - Planning and Organization skills. - Knowledge of day and night...
-
Branch Manager
5 months ago
Hulu Selangor, Malaysia Manjoy Gadget Malaysia Sdn Bhd Full timeWe are looking for a results-driven Branch Manager to ensure that sales goals are met and office tasks are completed successfully in a timely manner. Branch Managers are also responsible for monitoring sales and creating sales reports, training and managing staff, and asking clients for feedback. To be successful as a Branch Manager, you must have strong...
-
Branch Manager
5 months ago
Hulu Selangor, Malaysia Manjoy Gadget Malaysia Sdn Bhd Full time**Manager Responsibilities**: - Delegating responsibilities and supervising business operations - Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. - Resolving conflicts or complaints from customers and...
-
Store Manager Nike Sunway Pyramid
5 months ago
Hulu Selangor, Malaysia GMG Full time**BRAND : NIKE** **OUTLET : Sunway Pyramid** **PRIMARY FUNCTION** Responsible for the overall operations and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control. **MAIN DUTIES & RESPONSIBILITIES** - Oversee and ensure efficiency of day to day operations...
-
Technical Executive
4 months ago
Hulu Selangor, Malaysia APM Plastics Sdn Bhd Full time1. Conduct feasibility study for new RFQs by transferring and consolidating customer's engineering BOM and to take lead on the RFQ data sheet preparation with Project Leaders to ensure the information are submit to finance within the required time frame. 2. Communicating, coordinating & review with OEM, finance, technical (Project Leaders) and sourcing team...
-
Assistant Manager Quality Assurance
4 months ago
Hulu Selangor, Malaysia APM Plastics Sdn Bhd Full time1. To take effective role, lead and control of Quality department function and operation. 2. To ensure all employees comply to Quality management system (IATF, ISO 9001 and ISO 14001) as well as customer specific requirement, by adhering to the company's Quality and Environmental, Health and Safety (EHS) policy and procedures, and helping to achieve...
-
Assistant Manager Purchasing
5 months ago
Hulu Selangor, Malaysia APM Plastics Sdn Bhd Full time1. Responsible for purchasing functions for local and oversea purchase. 2. Planning, maintaining and supervising the purchase operation and system. 3. Negotiating cost price, orders, delivery method, shipping an payment terms with local and overseas suppliers. 4. Coordinating shipment delivery, tracking containers and preparing related documents for...
-
Customer Service Administrator
7 months ago
Selangor, Malaysia Heinemann Duty Free Malaysia Sdn. Bhd Full timeIssue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience. - Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions. - Product Knowledge: Develop a deep understanding of our products or services to...
-
Lab Manager
5 months ago
Hulu Selangor, Malaysia SR Consultancy Full timeLab documentation & sampling, specification & procedures, tests, equipment control & calibration, customers queries and audits. - QA/QC: raw material, online production, and finished products. Maintain sampling data records, technical troubleshooting and problem solving. - Countermeasures for non-conformance, disposition R&D, products development, trial...
-
Japanese Secretary
4 months ago
Hulu Selangor, Malaysia GSK TECHNOLOGY (M) SDN BHD Full timeAs Translator in Japanese language; - Handles secretarial duties to General Manager. - Full / Part time preferred (1 Position)
-
Storekeeper Nike One Utama
5 months ago
Hulu Selangor, Malaysia GMG Full time**POSITION : Storekeeper** **BRAND : NIKE** **OUTLET : One Utama** **JOB RESPONSIBILITIES** - Implement and execute all BOH (Back of House) duties such as receiving and processing of shipment, stock placement, and organizing the entire BOH. - Audit stock levels to ensure inventory accuracy. - Assist in consolidating and transferring stocks. - Hanging and...
-
Storeroom (Boh) Associate Nike One Utama
5 months ago
Hulu Selangor, Malaysia GMG Full time**POSITION : BOH (Back of House) Associate** **BRAND : NIKE** **OUTLET : One Utama** **JOB RESPONSIBILITIES** - Implement and execute all BOH (Back of House) duties such as receiving and processing of shipment, stock placement, and organizing the entire BOH. - Audit stock levels to ensure inventory accuracy. - Assist in consolidating and transferring...
-
Boh Associate Nike Sunway Pyramid
5 months ago
Hulu Selangor, Malaysia GMG Full time**POSITION : BOH (Back of House) Associate** **BRAND : NIKE** **OUTLET : Sunway Pyramid** **JOB RESPONSIBILITIES** - Implement and execute all BOH (Back of House) duties such as receiving and processing of shipment, stock placement, and organizing the entire BOH. - Audit stock levels to ensure inventory accuracy. - Assist in consolidating and transferring...
-
Admin Assistant
5 months ago
Hulu Selangor, Malaysia Foo Kin Engineering & Construction Sdn Bhd Full timeWe are looking for a responsible Admin Assistant to perform a variety of administrative and clerical tasks. Duties of the Admin Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general admin activities. Pay: RM1,800.00 - RM2,000.00 per month Schedule: - Day...
-
Outlet Supervisor
5 months ago
Hulu Selangor, Malaysia ZUS Coffee Full time**Responsibilities**: - Ensure outlet cleanliness, safety & health (QAQC) - Stocks ordering & management - Customer service - Supervise subordinates - Staff scheduling - Liaise with the outlet manager - Monitor outlet performance - Produce related reports - Adhere to company & outlet SOP - Perform ad hoc tasks/ duties as assigned by management/ outlet...
-
Admin Assistant
5 months ago
Hulu Selangor, Malaysia Geohan Sdn Bhd Full time**Job Decription** - To assist the Operation Manager on administration activities of the Geohan Equipment Sdn Bhd. - To implement all policies, activities, procedures, instructions as relevant and required by the QESH management system. - To comply with legal and other requirements applicable to the organization. - To manage and compile project...
-
Technical Executive
5 months ago
Hulu Selangor, Malaysia APM Seat Divisions Full timeProduct feasibility study & localization. - Product cost estimation. - Technical liaison with external provider and customers. - Cost management. - To check all the components that can be communized with parts internally to reduce the cost of investment as well the product. - Promote and enforce safey and health regulations in working environment. - To...
-
Dialysis Nurse
5 months ago
Hulu Selangor, Malaysia Talent Houz Staffing Full time**LOCATION**: Dialysis Center **ESSENTIAL DUTIES AND RESPONSIBILITIES** - The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive._ - Supervises and performs direct patient care including but not limited to taking and monitoring vital signs, initiation and termination of...
-
Admin Executive
5 months ago
Hulu Selangor, Malaysia LINE CLEAR EXPRESS & LOGISTICS SDN BHD Full time**RESPONSIBILITIES** - Record keeping and perform administrative duties. - Responsible for sending/receiving/compiling documents, forms, etc. and passing to relevant department or superior within the specific time frame. - Assist to monitor and record department policy and procedures. - Coordinate company meetings, events and discussions with other...