Duty Manager Resort
5 months ago
Key Responsibilities:
1)Guest Services:
- Ensure the delivery of outstanding customer service by all resort staff.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Monitor guest feedback and take necessary actions to address concerns and improve guest satisfaction.
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere throughout their stay.
2)Department Coordination:
- Oversee and coordinate the operations of various resort departments, such as Front Desk, Housekeeping, F&B, and Maintenance.
- Schedule and manage staff to ensure adequate coverage for all areas of the resort.
- Conduct regular departmental meetings to communicate goals, share updates, and discuss operational issues.
3)Crisis Management:
- Act as the point of contact for emergencies, accidents, or incidents occurring on the resort premises.
- Implement appropriate protocols to handle emergency situations, ensuring the safety and well-being of guests and staff.
- Liaise with relevant authorities, such as medical services or law enforcement, as necessary.
4)Resort Operations:
- Ensure all resort facilities and amenities are well-maintained, safe, and meet quality standards.
- Monitor and control resort expenses, adhering to the budget guidelines set by the management.
- Conduct regular inspections to identify areas for improvement and ensure compliance with policies and procedures.
5)Staff Training and Development:
- Provide leadership and mentorship to resort staff, fostering a positive work environment.
- Conduct training sessions to enhance staff skills and knowledge related to their respective roles.
- Identify high-potential employees and recommend them for further development opportunities.
6)Reservation Management:
- Oversee the reservation system to optimize room occupancy and revenue.
- Collaborate with the Sales and Marketing team to implement promotional strategies and attract more guests.
7)Event Management:
- Assist in organizing and coordinating resort events, functions, and special occasions.
- Ensure seamless execution of events, catering to guests' needs and preferences.
8)Health and Safety Compliance:
- Uphold health and safety standards throughout the resort, ensuring compliance with relevant regulations.
- Conduct regular safety inspections and train staff on safety protocols.
Qualifications and Skills:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in a supervisory or management role within the hospitality industry, preferably in a resort setting.
- Excellent communication, leadership, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle stressful situations calmly and efficiently.
- Proficiency in reservation management software and other relevant hospitality tools.
- Knowledge of health and safety regulations and practices.
- Flexibility to work irregular hours, including weekends and holidays, as needed.
**Job Type**: Permanent
**Salary**: RM3,200.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
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