Customer Service Administrator

8 months ago


Selangor, Malaysia Heinemann Duty Free Malaysia Sdn. Bhd Full time

Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
- Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
- Product Knowledge: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
- Documentation: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.
- Communication: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.
- Feedback Collection: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Process Improvement: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
- Compliance: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.



  • Selangor, Malaysia Gamers Hideout Full time

    Optimize customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customers issues and follow problems through to resolution. - Establish a clear mission and initiate strategies focused towards that mission. - Set-up service procedures, policies and standards. - Keep accurate records and document customer...


  • Klang, Selangor, Malaysia balchem Full time

    About the RoleWe are seeking a highly skilled Customer Service and Logistics Coordinator to join our team at Balchem. This is an exciting opportunity to work in a fast-paced environment, overseeing and enhancing customer service operations and logistics planning.The ideal candidate will have proven experience in customer service and logistics planning roles,...


  • Selangor, Malaysia AEON Credit Service (M) Berhad Full time

    **Location**: - Taman Maluri - Taman Equine - Mid Valley - One Utama - Jalan Kapar - Metro Prima **Responsibilities**: - To Sell and cross-sell Personal Loan & Credit Card products - To create opportunities and strategy to develop new sales and consistently increase individual or team achievements. - Ensure high standard of customer service in line with...


  • Selangor, Malaysia Lucy Electric Full time

    Job Advert Internal Job Title**:Office Administration cum Sales Support** Business**:Lucy Asia Pacific** Location**:Selangor, Malaysia** Job Reference No**:3386** **1.** **Office** - Maintain and update databases, spreadsheets, and filing systems accurately. - Upkeep of office environment and condition. - Ensure cleaners carry out their duties according...


  • Selangor, Malaysia Almedico Sdn Bhd Full time

    **CUSTOMER SERVICE ASSISTANT** (Non Executive) Salary Range: RM1,800 and above (depending on experience) Enjoy a 5-day week job and in PJ area **Responsibility** - To assist Customer Service Executive - To prepare Tenders and Quotations and follow up with customers and prospects. - To prepare all Sales Orders, Delivery Orders and Invoices to customers. -...


  • Selangor, Malaysia Dow Jones Full time

    **The OPIS Customer Service mission is to provide great service for our customers and great experiences for our people.** Our team has the privilege of delivering impactful experiences by helping our customers access the trusted information and analysis for our industry-leading proprietary benchmark chemical, coal, carbon and petroleum services.You will...


  • Selangor, Malaysia Lendlease Full time

    Customer Service Assistant - Setia City Mall Setia City Mall is recognized as the largest mall in Shah Alam. Over 300 retailers are spread across 4 levels creating the ultimate destination of choice for shopping, dining, entertainment and park life in the area. If you are looking for an exciting role that works closely with a dynamic team and offers growth...


  • Selangor, Malaysia Masverse Sdn Bhd Full time

    Provide general administrative support including managing correspondence scheduling appointments and maintaining records and files. - Prepare and organize documents reports and presentations. - Assist in organizing departmental meetings take meeting minutes and follow up on action items. - Act as a liaison between the department head and other team members...

  • Admin Administrator

    8 months ago


    Selangor, Malaysia Evapify Malaysia Sdn Bhd Full time

    Performs reception duties, answer incoming calls, direct inquiries and provide accurate information to callers - Manage incoming and outgoing mail, packages and courier services - Maintain office and pantry supplies inventory and place orders when necessary - Manage company assets and office security accesses - Assist with general administrative tasks, such...

  • Customer Service

    6 months ago


    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

  • Temporary Officer

    6 months ago


    Selangor, Malaysia Bank Islam Full time

    Req ID: 6423- Job Description: - Handling Operations Administration, Customer Enquiries and Crowd Management: - Facilitate salary crediting and support day-to-day branch operations. Assist customers with EPF withdrawals, full settlement financing accounts, fee-based product inquiries, and investment advisory. - Address queries regarding...


  • Selangor, Malaysia HealthMetrics Full time

    Administrative - Recruit potential service providers such as GP, Dental, Optical and etc - Maintain, update and manage service providers' details - Gather service providers’ feedback on products/portal, customer service, future products etc. - Maintain up-to-date documents on new and current service providers - Preparation of user guides for service...


  • Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time

    **Job Details** Location: Kelana Center Point, Petaling Jaya, Selangor Shift: 5 working days (rotational shift) **Who is Teleperformance Malaysia** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4...


  • Selangor, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time

    **Responsibilities**: - To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. - Order planning, stock replenishment and place order with factories & suppliers. - Communication with overseas suppliers to ensure prompt delivery. - Communication with forwarders for timely import clearance and...


  • Selangor, Malaysia Bank Islam Full time

    Req ID: 6301- Job Description: - Handling Operations Administration, Customer Enquiries and Crowd Management: - Facilitate salary crediting and support day-to-day branch operations. Assist customers with EPF withdrawals, full settlement financing accounts, fee-based product inquiries, and investment advisory. - Address queries regarding...

  • Customer Service

    6 months ago


    Kuala Selangor, Malaysia Sinergia Talents Sdn Bhd Full time

    **RESPONSIBILITIES**: **CUSTOMER SERVICE** - Responsible for facilitating and building customer relationships through providing continuous high-quality service and support. - Maintain a basic working knowledge of sales policies, internal practices, and supply & demand requirement. - Maintain positive working-relationships with external customers and all...


  • Selangor, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Job description**: - Manage temporary unit request from customer whose car in workshop more than 48 hours - Preparation of the car, uploading photos and do car allocation in the CRM system - Weekly preparation on the temp car status - Assist on all the marketing expenses and administration including preparation of PO, invoice and check the cheque/payment...


  • Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time

    **Job Details - Company: Teleperformance Malaysia - Job Title: Digital Banking Customer Service Support - TP Code:JS-A001-NE-CSS-MN- November - Location: Petaling Jaya, Selangor, Malaysia - Shift : 9:00am to 18:00pm (5 Working Days) **Overview** So, what will you be doing as a Digital Banking Customer Service Support At our company, we value strong...


  • Selangor, Malaysia Brenntag Full time

    **BUSINESS SERVICES APPLICATIONS & OPERATIONS SUPPORT MANAGER**: Our team in **Shah Alam** currently has an opening for a **Business Services Applications & Operations Support Manager** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary** The role of Business Services Applications & Operations Support Manager will report to the Senior Director Global Business...


  • Selangor, Malaysia Colgate-Palmolive Full time

    No Relocation Assistance Offered 160166 - Selangor, Selangor, Malaysia **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...