Customer Service Officer

5 days ago


Selangor, Malaysia Arrow Electronics India Private Limited Full time

**What You'll Be Doing**:

- Provide internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Responsible for interfacing directly with customers, resolving discrepancies, recommending solutions and/or action plans to internal sales team staff
- Responsible for the Order to Invoice Process
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
- Assist Inside Sales with overall Quote to Order objectives
**What We Are Looking For**:

- Diploma with 2-3 years of relevant experience in a customer service / order processing job function in an established organization
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more


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