Customer Service Trainer

Optimize customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customers issues and follow problems through to resolution. - Establish a clear mission and initiate strategies focused towards that mission. - Set-up service procedures, policies and standards. - Keep accurate records and document customer...

**Location**: - Taman Maluri - Taman Equine - Mid Valley - One Utama - Jalan Kapar - Metro Prima **Responsibilities**: - To Sell and cross-sell Personal Loan & Credit Card products - To create opportunities and strategy to develop new sales and consistently increase individual or team achievements. - Ensure high standard of customer service in line with...

Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience. - Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions. - Product Knowledge: Develop a deep understanding of our products or services to...

**Date Posted**: 2024-03-25 **Country**: Malaysia **Location**: Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia **Position Role Type**: Unspecified - Interface between customers and repair organization - Implement commercial policies and in so doing to ensure that...

RESPONSIBILITIES:CUSTOMER SERVICE Responsible for facilitating and building customer relationships through providing continuous highquality service and support. Maintain a basic working knowledge of sales policies, internal practices, and supply & demand requirement. Maintain positive workingrelationships with external customers and all interworking...

**CUSTOMER SERVICE ASSISTANT** (Non Executive) Salary Range: RM1,800 and above (depending on experience) Enjoy a 5-day week job and in PJ area **Responsibility** - To assist Customer Service Executive - To prepare Tenders and Quotations and follow up with customers and prospects. - To prepare all Sales Orders, Delivery Orders and Invoices to customers. -...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments,  feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA Requirements Candidate must possess at least a...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments,  feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA Requirements Candidate must possess at least a...

Responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.With over 30 years of experience, Power...

Job Description Essential Duties and Responsibilities: The ability to work efficiently in a fast-paced, high-volume environment. Answer a high volume of inquiries and meet designated service level thresholds determined by the Company Provide information on our products and service; demonstrate our commitment to Customer Service. Maintain a high level of...

Job Description Essential Duties and Responsibilities: The ability to work efficiently in a fast-paced, high-volume environment. Answer a high volume of inquiries and meet designated service level thresholds determined by the Company Provide information on our products and service; demonstrate our commitment to Customer Service. Maintain a high level of...

Attend to customer phone enquiries and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction - Keep records of customer interactions, transactions, comments, and complaints **Requirements**: - Strong communication skills, with...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

We are seeking suitable Candidate to join our Team to support the sales force and provide excellent service in the Automotive industry. Responsibility: To communicate and answer incoming sales inquiry and customer's feedback via Whats App, phone call or email. To handle walk-in customer. To prepare the sales related documents for customer such as quotation,...

**Date Posted**: 2024-06-09 **Country**: Malaysia **Location**: Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia **Position Role Type**: Unspecified **Key responsibilities** - Review, develop and implement customer service policies, procedures and ensure customer...

Handle inbound and outbound calls, emails, and chats from customers.Address customer inquiries, complaints, and issues promptly and effectively.Provide accurate information about products, services, and policies.Resolve customer complaints and issues by identifying the root cause and implementing solutions.Escalate complex or unresolved issues to...

Job Responsibilities: Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out. Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers' feedback. Respond to the feedback within the stipulated time frame given by...

Job Brief Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction. Secondary– to effectively manage large amounts of data, turning data into information, information into...

**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance...