Customer Service Executive
3 weeks ago
**Role**:Customer Service Executive -Chat
**Timings**:Day Shift (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Business to Business (B2B) b2b sales business development executive Must be fluent in speaking both Mandarin and English
- The Business Development Executive is responsible for achieving sales target by promoting our Wiring Devices, Residential Systems, Building Systems and PVC Conduits and Equipment product lines to retailers, contractors and Investors.
Role Responsibilities:
- Acquire deep product knowledge on all products
- Understand the profile and buying needs of Customers and expand support
and businesses, by providing professional pre-sales and post-sales services, including
technical support
- Prospect new customers and developers, conducting cold-calls and sales visits pipelines
- Promote product lines through solid sales presentation, and together with Marketing
through events and networking sessions
- Responsible for preparing concept proposals, specifications, quotations and generating sales turnover according to targets
- Be a trusted partner and support to Customers (Retailers, Contractors, Investors) by
providing professional pre-sales and post-sales services, including technical support
- Develop a clear understanding of all products and provide training (internal and external)
when required
- Carry out product presentations to prospective accounts
- Responsible for pricing enquiries, follow-up orders and delivery schedules
- Provide sales report to Head of Sales
Role Requirements:
- Minimum 2 years experience in sales (especially in construction line)
- Strong customer focus, an advocate of excellent customer service
- Sales-driven, to meet business targets and goals
- Ability to provide an appropriate support for sales and satisfy customers’ expectations
- Excellent interpersonal skills with ability to converse in English, Malay, and Chinese dialect
- Ready to travel as when is required to Klang Valley, or any places in peninsular Malaysia
-
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