Customer Service Associate

3 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service customer support
- Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional

addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a

critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new

challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.

**What will you do**

Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues,

troubleshooting of system configurations and network settings.

Give accurate and real-time responses to viewer inquiries.

**What To Bring**

Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.

Excellent in typing, phone, and computer navigation skills.

Good comprehension and documentation skills.

Familiarity with digital streaming services and devices.

Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the

needs of our viewers or our team.

Communicate effectively and professionally with others, from viewers to fellow advocates.

Strong time management skills to ensure productivity in alignment with department standards.

Value accountability across the board and take ownership of issues from start to finish.

Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open

holidays) with 24 hour support.

Must have access to dependable transportation.

High school diploma, plus one or more years of experience in customer service.



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