Customer Service Associate

3 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service customer support
- Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional

addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a

critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new

challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.

**What will you do**

Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues,

troubleshooting of system configurations and network settings.

Give accurate and real-time responses to viewer inquiries.

**What To Bring**

Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.

Excellent in typing, phone, and computer navigation skills.

Good comprehension and documentation skills.

Familiarity with digital streaming services and devices.

Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the

needs of our viewers or our team.

Communicate effectively and professionally with others, from viewers to fellow advocates.

Strong time management skills to ensure productivity in alignment with department standards.

Value accountability across the board and take ownership of issues from start to finish.

Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open

holidays) with 24 hour support.

Must have access to dependable transportation.

High school diploma, plus one or more years of experience in customer service.



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Start your venture in the Customer Service industry with a renowned International BPO Company! Embark on a meaningful path toward a successful career, complemented by outstanding benefits!**_ **Job Highlights**: - International BPO company - Opportunity to grow in an E-commerce & online shopping platform industry - Full training provided (1 month) -...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Associate - Mandarin Speaker Location: Kuala Lumpur, Malaysia Working hours: 24/7 rotational shift **Salary**: RM5,600 - RM6,500 (basic) + OT + Night shift allowance **Responsibilities**: - Execute tasks in alignment with key performance metrics and actively contribute as a collaborative team member, going the extra mile to...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Care Officer **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Customer oriented Customer Care 3 Deliver a consistent high level of customer service. 4 Ensure correct representation of the...


  • Kuala Lumpur, Malaysia JP CALIBER SDN BHD Full time

    **Role: Customer Service Associate** **Working Mode : Hybrid** **Job Location : Menara AIA, Bukit Bintang, KL** **Industry: FinTech** **Open to Local Malaysian** **only** **Company Description** JP Caliber is a incorporated company specializing in providing customized recruiting solutions for permanent and contract positions in the Technology and...


  • Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

    **Job Description: Admin and Customer Service Associate** Position: Admin and Customer Service Associate Department: Catering Services Location: Menara IQ, TRX Reports to: Executive Chef **Job Summary**: **Key Responsibilities**: 1. Administrative Support: - Maintain electronic and hard copy filing systems. 2. Customer Service: - Handle and resolve...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    *Working visa + relocation package will be provided Position: Customer Service Associate - Mandarin Speaker Location: Kuala Lumpur, Malaysia (WFH during 3 months probation) Working Hours: Rotating shifts, 24/7 coverage **Salary**: RM6,000 - RM8,000 (basic) + Overtime Pay + Night Shift Allowance **Responsibilities**: - Perform tasks in accordance with key...


  • Kuala Lumpur, Malaysia lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! - Currently, Lalamove is a leading global on-demand delivery...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Associate - CHINA NATIONAL Location: Kuala Lumpur, Malaysia Working hours: 24/7 rotational shift **Salary**: RM6,000 - RM8,000 (basic) + OT + Night shift allowance **Responsibilities**: - Execute tasks in alignment with key performance metrics and actively contribute as a collaborative team member, going the extra mile to...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Associate - CHINA NATIONAL Location: Kuala Lumpur, Malaysia Working hours: 24/7 rotational shift **Salary**: RM6,000 - RM8,000 (basic) + OT + Night shift allowance **Responsibilities**: - Execute tasks in alignment with key performance metrics and actively contribute as a collaborative team member, going the extra mile to...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Front Office Associate

    3 months ago


    Kuala Lumpur, Malaysia Brandme Associate Sdn Bhd Full time

    Kuala Lumpur - Malaysia **About brandME** BrandME is a global trade show exhibit company. We are headquartered in Malaysia, with offices across the America, London, Middle East, APAC region. We are a dynamic and passionate team building towards delivering award-winning and cost-effective exhibit design, production, and support services all around the...


  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Customer Care **Job Summary**: - Receive and handle inquiries and complaints from internal and external customers. - Take ownership of customers' inquiries or complaints and resolve them by liaising with respective Business Owners within the specified time frame. - up and update customers timely on complaints raised until they are resolved. -...


  • Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Service - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising...

  • Customer Service

    4 months ago


    Kuala Lumpur, Malaysia Zeal Group Full time

    **Customer Service Associate (Mandarin Speaking)** **To be based in Kuala Lumpur, MALAYSIA Contact Centre** **About Zeal Group** Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe With our HQ based in London, our offices and presence are spread...


  • Kuala Lumpur, Malaysia Allianz Full time

    Customer Service Associate - Road Side Assistance 39815 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary **Are you inspired by getting the best solution for your customer?** As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction....


  • Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided....


  • Kuala Lumpur, Malaysia TITAN Wealth Associate Sdn Bhd Full time

    **Job Highlights** - Attractive Commission, Bonus, Incentive & Retirement Benefits - Flexible working hours & work from home arrangements. - Continuous trainings provided & career growth opportunities. **Job Descriptions** - Evaluate client needs and create customized solutions that meet their financial requirements. - Build and maintain relationships with...


  • Kuala Lumpur, Malaysia TITAN Wealth Associate Sdn Bhd Full time

    **Job Highlights** - Attractive Commission, Bonus, Incentive & Retirement Benefits - Flexible working hours & work from home arrangements. - Continuous trainings provided & career growth opportunities. - Evaluate client needs and create customized solutions that meet their financial requirements. **Job Descriptions** - Build and maintain relationships with...


  • Kuala Lumpur, Malaysia Venator Full time

    Job Description: 1. Carry out all duties at all times in compliance with all Venator Corporate EHS, SOX and business conduct policies and guidelines. 2. Ensure all documentations comply with SOX and procedure standards to support underlying transactions. 3. Support the delivery of defined, high quality transactional and business service associated with the...