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Admin Sales Promoter Executive

1 month ago

Skudai, Malaysia XPERTGADGET JOHOR BAHRU (TAMAN UNIVERSITI, SKUDAI) Full time

**Job description**

**Position Mission**:
To ensure that a proper level of stock is maintained, and the merchandise is displayed appropriately in order to maximize sales and increase sales volume.

Loan administrators provide administrative and clerical support to a loan department. They obtain loan documents and collect client information. They are responsible for documenting, closing, dispersing, and servicing loans that pertain to construction, small business mortgages, or commercial lending.

**Job Descriptions**:

- Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
- Assist walk-in customer into the store.
- Attract potential customers by answering their inquiries.
- Talk with customers by suggesting purchase options.
- Giving accurate information of the products.
- Conduct ongoing analysis of the loan portfolios to identify, manage and monitor credit risk trends and changes that need to be made.
- Coordinate all transfer documentation, wires, and issues for loans transferring to new servicing entities.
- Work with loan officers to obtain and keep track of any updates pertaining to each construction loan.
- Responsible for the overall quality of the residential and consumer loan portfolio and profitability of the department.
- Follow-up on requests from insureds or claimants on status of claims.
- Provide constant updates, obtain approvals, promptly respond to requests and inquiries, and conduct follow-ups on any missing or pending documentation.
- Submit claims to carriers as well as work with insurance carriers to obtain the best claim resolution.
- Job performance is evaluated on accuracy, timeliness, productivity and customer satisfaction.
- Gathering financial information, including proof of income from applicants
- Performing credit checks to inquire about an applicant's borrowing history
- Assessing an applicant's finances, credit history and employment status to determine their creditworthiness
- Browsing available loans to identify options that match the applicant's current financial status
- Exploring payment options on available loans to find ideal structures for the applicant
- Explaining the terms and conditions of a loan to an applicant
- Offering advice, if requested, on which of the offered loan options is best suited to their needs and financial capabilities
- Working with lender staff to initiate the loan on behalf of the applicant
- Monthly sales report and sales update submission.
- Keeps track of sales targets.
- Maintain and update customers’ info and sales record regularly.
- Communicate customers’ feedback/complaints if any.
- Perform ad-hoc duties as and when required.

**Job Requirements**:

- Experienced handling gadget market will be added advantage

Must be tech savvy and interested in the customer’s products and platform features1+ years’ sales experience with a proven record of fact finding to uncover customer needs
- Ability to meet sales targets, while providing a stellar customer experience
- Excellent technical, problem solving, and analytical skills
- Passions in customer service field.
- Must possess at least SPM, Diploma, Bachelor's Degree or higher in related fields.
- No work experience required OR Fresh Graduate with Good Attitude or Well
- Communication skills welcome to apply.
- On job Training provided
- 50 Full-Time position(s) available.
- Can speak, write in Bahasa Melayu & English
- Strong capability of transitioning support calls to solutioning sales opportunities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call

**Benefits for you in this career**:

- **Career Path**: You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.
- **System for Appraisal and Rewards**: Company provide the training to help employees to develop future leaders for the company.
- **Additional benefits**: Special bonus for extraordinary performance employees, others allowance, Performance Incentive, Shift Incentive and others.

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

**Salary**: RM1,750.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Company car
- Flexible schedule
- Free parking
- Health insurance
-

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